国际商务礼仪(第二版) Unit Seven Business Conversation Etiquette课件.ppt

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1、UnitSeven.ConversationEtiquetteFocalPointsLead-inBusinessConversationEtiquetteTheArtofBusinessConversationBusinessConversationTipsExercisesFocalPointsHowtoconverseproperlyinbusinesscommunityHowtopracticeefficientbusinessconversationWelcomeandunwelcometopicso

2、fconversationConversationisaformofinteractive,spontaneous communication betweentwoormorepeoplewhoarefollowingrulesof etiquette.Lead-inConversationWhatisConversation?ConversationEtiquetteItreferstothewayofcommunicationinternallyamongemployeesandexternallywithc

3、ustomersorclients,throughshowinggraceandcreatingunderstandingamongindividualsandstrengtheningworkrelationships.Lead-inContents:BusinessConversationEtiquetteTheArtofBusinessConversationBusinessConversationTipsLead-inTheBusinessK.I.S.S.ListenCarefullyDon'tTalkT

4、ooMuchStickWithSafeTopicsBeformalBusinessConversationBusinessConversationEtiquetteBeFormalBusinessConversationEtiquetteBeingformalisclassy.Inbusiness,youneedasmuchclassasyoucanget.Astheconversationprogresses,stayformalandavoidlettinganyofyourbadhabitsshow.Bys

5、tayingformalthrougheachpointintheconversation,youhavedisplayedasolidbalanceofconfidenceandtact.BusinessConversationEtiquetteAbusinessconversationisn'tmeanttobeemotional,soitshouldbeprettybasicanddramafree.Thewordsthatcomeoutofyourmoutharekeystoasuccessfulbusi

6、nessconversation.StickWithSafeTopicsLearnhowtolistencarefullyandkeepyouryappershut唠叨、废话BusinessConversationEtiquetteJustlikeagoodpersonalconversation,aqualitybusinessinteractionneedsagoodflowtostayhealthy.Ifyoucanlayofftheurgetotalktoomuchandstayrespectful,yo

7、urwordswillcountformorebycomingthroughlouderandclearerattheappropriatetimes.Don'tTalkTooMuchBusinessConversationEtiquetteListeningwillhelpyougettoknowwhoyou'retalkingtoandworktowardasolidbond.Besidesthebasicactoflistening,thenextbestthingyoucandoforsomeoneist

8、oletthemknowthatyou'relistening--alsoknownas,activelistening.ListenCarefullyBusinessConversationEtiquetteAgoodbusinessconversationislowondramaandhighonsimplicity.K.I.S.S.(KeepItSimpleStup