国际品牌酒店索菲特内控培训材料.ppt

《国际品牌酒店索菲特内控培训材料.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、国际品牌酒店内部控制OutlineRoomsalesTreasuryReceivablesFoodandBeverageSalesPurchasesandstocksPersonnelandpayrollRiskpreventionROOMSALESGuaranteesofpaymentGuestinhousecontrolNoshowComplimentaryRebate/PaidoutRoomreconciliationBreakfastROOMSALES-Guaranteesofpayment

2、-Isacreditcardauthorisation/advancepaymentrequestedfortheindividualguests?是否对个人客户要求信用卡授权/提前付款？-AretheguaranteesofpaymentforCorporateGuestsandvouchersforTourOperatorsrequested?是否对公司客户要求付款担保，以及对旅行社机构要求凭据？-IsasuitablepaymentguaranteerequiredfromCorporateG

3、uestsandTourOperatorswhoseextrasarenotcovered?对公司客人和旅行社人员的额外消费是否要求了适当的付款担保？ROOMSALES-GuestinHousecontrolArethedailycontrolsperformedonaspotcheckbasisformalised?在抽查的基础上进行的每日控制是否正式化？Whichelementsarechecked?检查了哪些要素？-Suitableguaranteesofpayment适当的付款担保-Rate

4、sapplied适当的房价-Existenceofthepointsofsalesbills销售点的账单是否正确-Client'ssignatureonthepointsofsalesbills在销售站点的账单上客人的签名ROOMSALES-GuestinHousecontrol-RemovalofdocumentationfromFrontOfficefilesafterclientdeparture客人离店后,将客人资料从前台文档中转出-Guestovercreditlimit客人消费超过信用限

5、额-Permanentbillsaccountfollow-up永久账户（或称假房/哑房等未决事项的账户）跟进-DebtorswaitingtobetransferredtotheBackOffice等待被转入后台的应收账款-Localrequirementsintermsofguestregistrationatcheck-in(ex:policeformforeachforeignguest)当地有关客人入住时登记的要求（如公安部门要求的每位外国客人要填写的登记表）ROOMSALES-Guest

6、inHousecontrolArethecontrolssupervisedformallybythehierarchy?以上控制是否由更高层上级督导？Isthedepositofguestsvaluablesleftinthehotelsafeaswellastheremittanceofkeysofindividualsafelocatedatthefrontdesk(andtheirreturn)formalisedonacounterfoilbook?客人寄存在酒店保险柜的贵重物品以及保留在

7、前台（以及其归还）的各个保险柜的钥匙是否规范地记录在登记簿中？ROOMSALES-NoshowsAretheno-showsinvoiced?对预订未到的客人是否收取费用？Aretheno-showsformallyandstatisticallyfollowedupandcategorisedundertheheadingsof"occurred","invoiced"and"paid"?对预订未到的客人是否正式统计及跟进，并按照“已发生”，“收取费用”和“已付款”来分类？Dotheno-show

8、shaveanimpactontheoccupancyrate?预订未到对酒店入住率是否有影响？Doestheno-showsprocedure(invoicing,follow-up,chasing)allowtheoptimizationoftheno-showrevenue?预订未到的程序（收取费用，跟进和追踪）是否对预订未到收入有改善？ROOMSALES-ComplimentariesArethecomplimentariesformallyauthorise