索菲特酒店-啤酒服务.doc

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1、SOFITELPLAZAXIAMEN厦门索菲特大酒店HOTELPOLICY&PROCEDURE饭店制度与程序Howtoservebottlebeer如何服务瓶装啤酒PolicyNo.政策号:P&PNo:FBSOP/122No.OfPages页数：2IssuingDepartment分发部门：Food&BeverageDept.餐饮部ConcernedDept有关部门：Div./Dept.Head各部门经理Issuedon发行日期：15thJuly,2005Revisedon修改日期:PreparedBy起草：EddieWangFood&BeverageManager餐饮部经理ApprovedB

2、y批准：Mr.LawrenceChewResidentManager驻店经理ApprovedBy批准：Mr.RogerMairGeneralManager总经理1.POLICY目的1.1Beerhastobeservedcold啤酒一定是冰冻的1.2FollowtheKneeldownserviceandClubserviceprocedure遵循半跪式服务和俱乐部服务的程序2.SCOPE范围OperationStaff服务人员3.PROCEDURE程序3.1Whentheguestswouldliketodrinkabeer,takeorderbeer,askifhewouldlikeadr

3、aftorbottlebeer.当顾客点啤酒时，确认是扎啤还是瓶装啤酒3.2Presentsthebrandsofthebeerthathewillchooseex.“Frombottlebeerwehave…”(P.1)确认顾客所点的啤酒品牌P.23.4Bottlebeer:瓶装啤酒-Makeanordertothebartender(P.2)下单给酒吧员-Passthecopyofanordertothecashier(P.3)将复写联交给收银员-Putontheservicetraymat,peanuts,beerglassandclosedbottleofbeer.(P.4)在铺好托盘

4、垫的托盘上放好小吃，啤酒杯和未开启的啤酒P.3-Followthekneeldownserviceprocedure(P.5)遵循半跪式服务的程序P.4P.3-Followtheclubserviceprocedure(P.6)遵循俱乐部服务的程序-Putthetissues,peanutsonthetableandbeerglassonthetable(P.5)将小吃，啤酒杯和鸡尾酒巾放在桌上-Openbottleofbeerwithbottleopenerwhenitwillbestillonthetray.(P.6)在托盘上开启啤酒-Pourbeertotheglass,till80%f

5、ullofglassontherighttopoftheglass.(P.8)将啤酒倒入杯中至八成满-Leavebottleifthereisstillsomebeer如果瓶中还有啤酒，把它放在桌