索菲特酒店-雪茄服务.doc

《索菲特酒店-雪茄服务.doc》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、SOFITELPLAZAXIAMEN厦门索菲特大酒店HOTELPOLICY&PROCEDURE饭店制度与程序Howtoservecigar如何服务雪茄PolicyNo.政策号:P&PNo:FBSOP/031No.OfPages页数：3IssuingDepartment分发部门：Food&BeverageDept.餐饮部ConcernedDept有关部门：Div./Dept.Head各部门经理Issuedon发行日期：15thJuly,2005Revisedon修改日期:PreparedBy起草：Edd

2、ieWangFood&BeverageManager餐饮部经理ApprovedBy批准：Mr.LawrenceChewResidentManager驻店经理ApprovedBy批准：Mr.RogerMairGeneralManager总经理1.POLICY目的1.1Ensurecigariscuttingproperlyandlightedproperly.保证以正确的方式剪雪茄和点燃雪茄。1.2Inoutlets,whichoffercigars,specialashtraysareavailabl

3、e.Thestaffhasbeengiventraininginthesaleandpreparationofcigars.在提供雪茄服务的部门，必须有雪茄专用的烟灰缸。员工已经受过专业的雪茄销售和准备的培训1.3Everytimebecarefulnottodamagethecigars每次都应特别小心不要曲损坏雪茄。1.4Checkthehumidityandtemperatureofthecigars.监察雪茄的适度和温度。2.SCOPE范围OperationStaff服务人员3.PROCEDU

4、RE程序P.13.1Approachtheguestfromthelefthandsidecarryingthehumidor(P.1)手持保湿盒从客人的左手边走进他-Humidorisaspecialboxwhichiskeptatacertaintemperaturetomaintainthecigarsinbestpossiblecondition-保湿盒是一种能够保持恒温以保证雪茄的最好质量的特殊的盒子-Humidorshouldbecarriedinlefthand-应以左手拿保湿盒3.2O

5、penthelidofthehumidorwiththerighthand,supportingitwiththelefthand(P.2)右手打开保湿盒的盖，左手托住盒身。-Openthehumidorfacingtheguestswiththerighthand,supportingitthelefthand-使盒身面向客人打开盒盖。3.3Presentthehumidortothetable.Offerittotheguestsfromthelefthandside,ladiesfirst,ge

6、ntlemennextandthenlastlythehost(P.3)向客人展示保湿盒。从客人左手边为其服务，女士优先，其次是男士，最后是主陪。-Theorderthehumidorisofferedtotheguests:OfferfromthelefthandsideLadiesfirstGentlemennextHostlast-为客人服务的顺序：从客人左手边方向服务，女士优先，其次男士，最后是主陪3.4Allowthegueststonominatethetypeofcigarthatthe

7、ywouldlike.让客人提名他所喜欢的雪茄种类。Don'tallowthemtohelpthemselves,asthisissometimesdamagethecigars但是不要让他们亲自动手操作，因为这常常会损坏雪茄。-Ifallowgueststohelpthemselvesfromthehumidor,thatmaydamagecigars-如果允许客人自便会导致雪茄被破坏。-Passthecigarbyhandtotheguestholdingitgentlytowardstheend

8、withtwofingers-用两根手指轻轻握住雪茄根部，亲手为客人递上。3.5Asktheguestsifyoumaycutthecigarsforthem.Ifso,takethecigarbackfromtheguestandplacethecigarashtray(P.4)请示客人你是否可以为他们剪雪茄。如果被允许，从客人手中取回雪茄随即在桌上摆好烟灰缸。-Tocutthecigarsoastoprovideafreedraughtthatwil