丹佛国际机场 项目案例分析.pdf

《丹佛国际机场 项目案例分析.pdf》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、DenverAirportBaggageHandlingSystemCaseStudy–CalleamConsultingCaseStudy–DenverInternationalAirportBaggageHandlingSystem–AnillustrationofineffectualdecisionmakingCalleamConsultingLtd–WhyTechnologyProjectsFailSynopsisDysfunctionaldecisionmakingisthepoisonthatkillstechnologyprojectsa

2、ndtheDenverAirportBaggageSystemprojectinthe1990’sisaclassicexample.AlthoughseveralcasestudieshavebeenwrittenabouttheDenverproject,thefollowingpaperre-examinesthecasebylookingatthekeydecisionsthatsettheprojectonthepathtodisasterandtheforcesbehindthosedecisions.BackgroundWhatwastob

3、etheworld’slargestautomatedairportbaggagehandlingsystem,becameaclassicstoryinhowtechnologyprojectscangowrong.Facedwiththeneedforgreaterairportcapacity,thecityofDenverelectedtoconstructanewstateoftheartairportthatwouldcementDenver’spositionasanair2transportationhub.Coveringalandar

4、eaof140Km,theairportwastobethelargestintheUnitedStatesandhavethecapacitytohandlemorethan50mpassengersannually[1,2].Theairport'sbaggagehandlingsystemwasacriticalcomponentintheplan.Byautomatingbaggagehandling,aircraftturnaroundtimewastobereducedtoaslittleas30minutes[1].Fasterturnar

5、oundmeantmoreefficientoperationsandwasacornerstoneoftheairportscompetitiveadvantage.Despitethegoodintentionstheplanrapidlydissolvedasunderestimationoftheproject’scomplexityresultedinSystemataglance:snowballingproblemsandpublichumiliationforeveryoneinvolved.Thanksmainlytoproblemsw

6、iththebaggagesystem,1.88airportgatesin3theairport’sopeningwasdelayedbyafull16months.concoursesExpendituretomaintaintheemptyairportandinterestcharges2.17milesoftrackand5milesofonconstructionloanscostthecityofDenver$1.1Mperdayconveyorbelts3.3,100standardcarts+450throughoutthedelay[

7、3].oversizedcarts4.14millionfeetofwiringTheembarrassingmisstepsalongthewayincludedanimpromptu5.Networkofmorethan100PC’sdemonstrationofthesystemtothemediawhichillustratedhowtocontrolflowofcartsthesystemcrushedbags,disgorgedcontentandhowtwocarts6.5,000electricmotorsmovingathighspee

8、dreactedwhentheycrashedintoeachother7.2,