六西格玛黑带应了解的101件事.doc

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1、101ThingsASixSigmaBlackBeltShouldKnow一名6西格玛黑带应了解的101件事ByThomasPyzdekReproductionpermittedprovidingcopyrightnoticeremainsintactandnochangesaremadetothecontentCopyright©2003byThomasPyzdek,allrightsreserved1.Ingeneral,aSixSigmaBlackBeltshouldbequantitativelyoriented.通常，6西格玛黑带应定量导向。2.Withminim

2、alguidance,theSixSigmaBlackBeltshouldbeabletousedatatoconvertbroadgeneralizationsintoactionablegoals.仅需最低限度的指导，6西格玛黑带就应能利用数据把泛泛的概括转化为可实施的目标。3.TheSixSigmaBlackBeltshouldbeabletomakethebusinesscaseforattemptingtoaccomplishthesegoals.6西格玛黑带应能为完成这些目标提供业务案例。4．TheSixSigmaBlackBeltshouldbeabletod

3、evelopdetailedplansforachievingthosegoals.6西格玛黑带应能为达到这些目标制定详细的计划。5．TheSixSigmaBlackBeltshouldbeabletomeasureprogresstowardsthegoalsintermsmeaningfultocustomersandleaders.6西格玛黑带应能测量出朝着预期目标进展对顾客和公司领导的意义。6．TheSixSigmaBlackBeltshouldknowhowtoestablishcontrolsystemsformaintainingthegainsachieve

4、dthroughSixSigma.6西格玛黑带应知道如何建立控制体系来保持通过6西格玛所取得的收获。7．TheSixSigmaBlackBeltshouldunderstandandbeabletocommunicatetherationaleforcontinuousimprovement,evenafterinitialgoalshavebeenaccomplished.6西格玛黑带应了解并能够传达持续改进的基本原理，即使在初始目标已经达到后也应这样。8．TheSixSigmaBlackBeltshouldbefamiliarwithresearchthatquanti

5、fiesthebenefitsfirmshaveobtainedfromSixSigma.6西格玛黑带应熟悉对通过6西格玛所获利益的量化研究。9.TheSixSigmaBlackBeltshouldknoworbeabletofindthePPMratesassociatedwithdifferentsigmalevels(e.g.,SixSigma=3.4PPM)6西格玛黑带应知道或能够找出与不同西格玛水平相关连的PPM比率（例如，6西格玛＝3.4PPM）。10．TheSixSigmaBlackBeltshouldknowtheapproximaterelativecos

6、tofpoorqualityassociatedwithvarioussigmalevels(e.g.,threesigmafirmsreport25%COPQ).6西格玛黑带应了解与不同西格玛水平大致对应的劣质成本（例如，3西格玛水平的公司劣质成本约占25%）11.TheSixSigmaBlackBeltshouldknowhowtoquantitativelyanalyzedatafromemployeeandcustomersurveys.Thisincludesevaluatingsurveyreliabilityandvalidityaswellasthediff

7、erencesbetweensurveys.6西格玛黑带应了解如何定量分析对员工和顾客进行调查所得到的数据，包括评估调查结果的可靠性、有效性以及各次调查之间的差异。12.TheSixSigmaBlackBeltshouldunderstandtherolesofthevariouspeopleinvolvedinchange(seniorleader,champion,mentor,changeagent,technicalleader,teamleader,facilitator).6西格玛黑带应了解参与变革的各