六西格玛管理的导入(英文版).ppt

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1、TotalcycletimereductionAbusinessachievetotalcustomersatissfactionwhenitsworkforceIstrainedandempoweredtoconcurrentlyapplytotalcycletimereductiontoolsandqulityimprovementtoolswithincross-functionalteamsEmbracesacontinuousimprovementprocesswhichsupportsmeasurementsandrewardsconsistentwi

2、thchangeobjectivesthatadjusttocustomerneedsTotalcycletimeTotalycletimeistheactualtimethatpassesfromthetimeacustomerexpressesaneeduntilthecustomer’sneedissatisfied.CustomerrequestProduct/serviceForcustomerTotalcycletimereduction-acompetitivetoolResponsivenesstomarketandcustomerneedsRed

3、ucedcostImprovedprofitsImprovedtotalcustomersatisfactionIncreasesassetutilizationBusinessevolvesovertimeAtfirstagoodprocessisestablishedBuesinessneedsgraduallychangetheprocess.Thechangesarenotalwaysforthebettter.Everyonetiestodotheirbestbuttheprocessevolvestothecurrentstate.Probablyfe

4、wpeoplehavelookedatthecompleteprocessfromstarttofinish.Ifwearetoimprovewemustcompletelyunderstandwhatwedoandhowwedoitthenwewilldiscoverhowtodoitbetter.AsIsThepresentlevelofperformanceatwhichabusinessprocessorfunctionisoperatingShouldBeAlevelofperformancethatabusinesscanachieveusingcur

5、rentresourcesCouldBeAlevelofperformancethatcantbeachievedthroughthestrategicadditionofnewresourcesIssuesProblems,disconnects,and/oropportunitiesforimprovement(missing,unnecessary,orpoorlyperformingsteps).TotalcycletimetermsGreastperformanceimprovementachievedwithpresentresourcesCould

6、beShouldbeAsistime9-12monthsWithadditionresourcesWithpresentresourceBusinessperformanceFlowchartSequentialflowofasimpleprocessRelationshipmapDiagramshowthepiecesofasysteminterrelatewithinanorganizationCross-functionalprocessmapDiagramsthespecificstepstakentoaccomplishatask,organizedby

7、whichfunctionisresponsibleforthestepIncludestimerequiredtoperformeachstepMappingisusedtodiagnosecycletimeproblemsProcessflowchartWalkinDoorWaitinLineFillOutFormGiveFormtoCounterReceiveFormGiveFormtoGarageWaituntilReadyDriveCarintoGarageStartDriveCarOnLiftRaiseLiftHaveContainers?Select

8、Conta