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时间:2020-05-08
《启发式评估模板-itunes heuristic evaluation report.pdf》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库。
1、iTunesHeuristicEvaluationReportEmilyTennantDinoAnastasiaCaraD’AmatoAssignment6SI622JudyOlsonMailbox#261February23,2005EXECUTIVESUMMARYThisreportprovidesadetailedanalysisoftheheuristicevaluationprocessusedtoevaluateiTunes,Apple’sdigitalmusicapplication.Theevaluationi
2、tselfwasperformedusingtheheuristicevaluationusabilitymethod,basedonheuristicsprovidedbyJakobNielsen.Thismethodconsistsofevaluatorscomparingapre-definedsetofusabilityprinciplestoanapplicationorwebsitewhileattemptingtocompleteasystemtask.Forthisproject,nineheuristicsw
3、ereused,focusingonthecorefunctionalitiesofiTunes:importing,organizingandplayingdigitalmusicandburningCDs.ThegoalofthisevaluationwastoidentifymajorusabilityflawswithintheiTunesinterfacethroughtheapplicationofthesenineheuristics:1.UseAestheticandMinimalistDesign2.Effe
4、ctiveMenu/CommandStructure3.UseSimpleandNaturalLanguage4.MinimizeUser’sMemoryLoad5.BeConsistent6.ProvideFeedback7.ProvideClearlyMarkedExits8.DealwithErrorsinaPositiveManner9.ProvideHelpTheusabilityproblemsfoundfromthisevaluationareclusteredintoelevenareasandareranke
5、daccordingtotheirseverityandeasewithwhichtheproblemcanbesolved.Thesevenmostsevereandeasiesttofixproblemsare:1.Inconsistenciesbetweenmenusandbuttons2.Somelanguagedoesnotcorrespondwithuserterminology3.Therearebuttonsthattheusermaynotrealizearebuttons4.Notallbuttonshav
6、etooltips5.SomeinconsistencieswithWindowsoperatingstandards6.Undocommandsbasicallyunsupported7.ModalinterfacecausesinconsistencyinavailablefeaturesThelastfourusabilityproblemsthatarenotdiscussedindetailinthisreportare:“Helpcontentusesdifferentterminologythanapplicat
7、ion,”“Defaulttextininterfaceisdifficulttoread,”“Similarbuttonsindifferentareasdodifferentthings,”and“Systemdoesnotalwaysprovideuserwithenoughinformationaboutthetaskbeingperformed.”Theseproblemsarenotdiscussedindetailbecauseevaluatorshaveclassifiedthemassuperficialus
8、abilityproblemsthatshouldbefixedonlyifextratimeisavailable.1INTRODUCTIONThisreportdescribestheheuristicevaluationprocessandfindingsforAppl
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