DB4403∕T 21-2019 民宿服务规范.pdf

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1、ICS03.200A12DB4403深圳市地方标准DB4403/T21—2019民宿服务规范Servicespecificationforhomestayinn2019-07-05发布2019-08-01实施深圳市市场监督管理局发布DB4403/T21—2019目次前言..............................................................................II1范围........................................

2、.......................................12规范性引用文件.....................................................................13术语和定义.........................................................................14服务承诺.......................................................

3、....................25物理接触点体验要求.................................................................26服务要求...........................................................................26.1预订服务.......................................................................26

4、.2接待服务.......................................................................36.3客房服务.......................................................................36.4餐饮服务.......................................................................36.5特色服务...............

5、........................................................46.6资讯服务.......................................................................46.7互动服务.......................................................................57管理要求......................................

6、.....................................57.1人员管理.......................................................................57.2环境卫生.......................................................................67.3设施设备和用品....................................................

7、.............67.4安全管理.......................................................................77.5绿色环保.......................................................................98评价要求...........................................................................98.1客户

8、满意监视与评价.............................................................98.2服务与管理要求的检查与评价.....................................................99服务等级划分与评审.............................................