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1、Chapter8:ProjectQualityManagementInformationTechnologyProjectManagement,SeventhEditionNote:Seethetextitselfforfullcitations.Understandtheimportanceofprojectqualitymanagementforinformationtechnology(IT)productsandservicesDefineprojectqualitymanagementandunderstandhowqualityrelatestovariousas
2、pectsofITprojectsDescribequalitymanagementplanningandhowqualityandscopemanagementarerelatedDiscusstheimportanceofqualityassuranceExplainthemainoutputsofthequalitycontrolprocessLearningObjectivesInformationTechnologyProjectManagement,SeventhEdition2Understandthetoolsandtechniquesforqualityco
3、ntrol,suchastheSevenBasicToolsofQuality,statisticalsampling,SixSigma,andtestingSummarizethecontributionsofnoteworthyqualityexpertstomodernqualitymanagementDescribehowleadership,thecostofquality,organizationalinfluences,expectations,culturaldifferences,andmaturitymodelsrelatetoimprovingquali
4、tyinITprojectsDiscusshowsoftwarecanassistinprojectqualitymanagementLearningObjectivesInformationTechnologyProjectManagement,SeventhEdition3ManypeoplejokeaboutthepoorqualityofITproducts(seecarsandcomputersjokeonpages312-313)Peopleseemtoacceptsystemsbeingdownoccasionallyorneedingtoreboottheir
5、PCsButqualityisveryimportantinmanyITprojectsTheImportanceofProjectQualityManagementInformationTechnologyProjectManagement,SeventhEdition4In1986,twohospitalpatientsdiedafterreceivingfataldosesofradiationfromaTherac25machineafterasoftwareproblemcausedthemachinetoignorecalibrationdataInoneofth
6、ebiggestsoftwareerrorsinbankinghistory,ChemicalBankmistakenlydeductedabout$15millionfrommorethan100,000customeraccountsInAugust2008,thePrivacyRightsClearinghousestatedthatmorethan236milliondatarecordsofU.S.residentshavebeenexposedduetosecuritybreachessinceJanuary2005InMarch2012,ConsumerRepo
7、rtslistedseveralrecallsonitsWebsiteinlessthan10days,includingLEDlightsoverheating,fivedifferentmodelsofcarshavingproblemsWhatWentWrong?InformationTechnologyProjectManagement,SeventhEdition5TheInternationalOrganizationforStandardization(ISO)definesquality
