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1、CENCWA14924-5WORKSHOPMarch2004AGREEMENTICS03.100.99EnglishversionEuropeanGuidetogoodPracticeinKnowledgeManagement-Part5:KMTerminologyThisCENWorkshopAgreementhasbeendraftedandapprovedbyaWorkshopofrepresentativesofinterestedparties,theconstitutionofwhichisindicatedinthe
2、forewordofthisWorkshopAgreement.TheformalprocessfollowedbytheWorkshopinthedevelopmentofthisWorkshopAgreementhasbeenendorsedbytheNationalMembersofCENbutneithertheNationalMembersofCENnortheCENManagementCentrecanbeheldaccountableforthetechnicalcontentofthisCENWorkshopAgr
3、eementorpossibleconflictswithstandardsorlegislation.ThisCENWorkshopAgreementcaninnowaybeheldasbeinganofficialstandarddevelopedbyCENanditsMembers.ThisCENWorkshopAgreementispubliclyavailableasareferencedocumentfromtheCENMembersNationalStandardBodies.CENmembersarethenati
4、onalstandardsbodiesofAustria,Belgium,Cyprus,CzechRepublic,Denmark,Estonia,Finland,France,Germany,Greece,Hungary,Iceland,Ireland,Italy,Latvia,Lithuania,Luxembourg,Malta,Netherlands,Norway,Poland,Portugal,Slovakia,Slovenia,Spain,Sweden,SwitzerlandandUnitedKingdom.EUROPE
5、ANCOMMITTEEFORSTANDARDIZATIONCOMITÉEUROPÉENDENORMALISATIONEUROPÄISCHESKOMITEEFÜRNORMUNGManagementCentre:ruedeStassart,36B-1050Brussels©2004CENAllrightsofexploitationinanyformandbyanymeansreservedworldwideforCENnationalMembers.Ref.No.:CWA14924-5:2004ECWA14924-5:2004(E)
6、ContentsContents..........................................................................................................................................2Foreword.........................................................................................................
7、................................3Introduction.....................................................................................................................................41Scope...................................................................................
8、..................................................62GlossaryofTerms.........................................................
