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1、CENCWA14924-4WORKSHOPMarch2004AGREEMENTICS03.100.99EnglishversionEuropeanGuidetogoodPracticeinKnowledgeManagement-Part4:GuidelinesforMeasuringKMThisCENWorkshopAgreementhasbeendraftedandapprovedbyaWorkshopofrepresentativesofinterestedparties,theconstitutionofwhichi
2、sindicatedintheforewordofthisWorkshopAgreement.TheformalprocessfollowedbytheWorkshopinthedevelopmentofthisWorkshopAgreementhasbeenendorsedbytheNationalMembersofCENbutneithertheNationalMembersofCENnortheCENManagementCentrecanbeheldaccountableforthetechnicalcontento
3、fthisCENWorkshopAgreementorpossibleconflictswithstandardsorlegislation.ThisCENWorkshopAgreementcaninnowaybeheldasbeinganofficialstandarddevelopedbyCENanditsMembers.ThisCENWorkshopAgreementispubliclyavailableasareferencedocumentfromtheCENMembersNationalStandardBodi
4、es.CENmembersarethenationalstandardsbodiesofAustria,Belgium,Cyprus,CzechRepublic,Denmark,Estonia,Finland,France,Germany,Greece,Hungary,Iceland,Ireland,Italy,Latvia,Lithuania,Luxembourg,Malta,Netherlands,Norway,Poland,Portugal,Slovakia,Slovenia,Spain,Sweden,Switzer
5、landandUnitedKingdom.EUROPEANCOMMITTEEFORSTANDARDIZATIONCOMITÉEUROPÉENDENORMALISATIONEUROPÄISCHESKOMITEEFÜRNORMUNGManagementCentre:ruedeStassart,36B-1050Brussels©2004CENAllrightsofexploitationinanyformandbyanymeansreservedworldwideforCENnationalMembers.Ref.No.:CWA
6、14924-4:2004ECWA14924-4:2004(E)ContentsContents..........................................................................................................................................2Foreword......................................................................
7、...................................................................3Introduction.....................................................................................................................................41WhyMeasureKnowledgeandKM?........................
8、...............................................................62Whatcouldbemeasured:KMResultsandKMActivities...........................................
