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1、MBAPracticalWriting1.Generallayoutofaletter2.Writingforpracticalcommunicationa.Lettersofcomplaints(投诉信)b.Lettersofapology(道歉信)c.Lettersofapplicationd.Lettersofrecommendatione.Resignationlettersf.Invitationlettersg.Thank-youlettersh.Others1.Generallayoutofa
2、letterSixpartsofanEnglishletter:theheading(includingthedate)theinsideaddressthesalutationthebodythecomplimentaryclosethesignatureTheheadingTheheading(写信人地址block)(写信人地址indented)(Theinsideaddress)ThesalutationThebody__________________________________________
3、________________________________TheComplimentarycloseTheComplimentarysignatureclosesignatureDept.ofRadioEngineeringHarbinInstituteofTechnologyHarbin,150001P.R.C.22April,1995Mr.JamesAllenExecutiveSecretarytotheChairmanMartin&Simmons,Inc.234CommonwealthAvenu
4、eBoston,MA23456U.S.A.DearMr.Allen,Yourssincerely,(signature)WangXiaobo2.Writingforpracticalcommunicationa.Lettersofcomplaints(投诉信)b.Lettersofapology(道歉信)c.Lettersofapplicationd.Lettersofrecommendatione.Resignationlettersf.Invitationlettersg.Thank-youletter
5、sh.Others:inquiry,suggestion,andmemorandumAletterofcomplaintDearManager:Muchtomyregret,Iwritethistoplaceacomplaintagainstyourbadserviceinyourbookstore.LastweekIorderedadozenofbooksoninternationalpoliticsinyourbookstore.Youpromisedmetodeliverittomenolatetha
6、nthisMonday.Ofcourse,Ihavereceivedallofthem,butIfoundtherearesomeproblemsinbookbinding,thepagesarespreading,andIcannotuseitatall.Icalledyourcustomerservice,buttheysaiditisbeyondyourobligation.Iamcrazyaboutit;Iwantyougivemesomeexplanation.Sincethereweresuch
7、damagetothegoods,Idecidedtofileacomplaintagainstthecustomerservice.WouldyoupleaseletmeknowwhetherIshouldreturnthebookstoyouforareplacementorifyouhaveanauthorizedservicerepresentativeheretowhichIshouldtakeit?IwillholdontothemuntilIhearfromyou.Sincerelyyours
8、,FannyChenALetterofComplaintDearSirs,Yourshipmentoftwelvethousand“Smart”watcheswasreceivedbyourcompanythismorning.However,wewishtomakeanumberofcomplaintsconcerningtheseriousdelayindeliveryandyourfailuretocarr
