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1、MBAPracticalWriting1.Generallayoutofaletter2.Writingforpracticalcommunicationa.Lettersofcomplaints(投诉信)b.Lettersofapology(道歉信)c.Lettersofapplicationd.Lettersofrecommendatione.Resignationlettersf.Invitationlettersg.Thank-youlettersh.Others1.Generallay
2、outofaletterSixpartsofanEnglishletter:theheading(includingthedate)theinsideaddressthesalutationthebodythecomplimentaryclosethesignatureTheheadingTheheading(写信人地址block)(写信人地址indented)(Theinsideaddress)ThesalutationThebody______________________________
3、____________________________________________TheComplimentarycloseTheComplimentarysignatureclosesignatureDept.ofRadioEngineeringHarbinInstituteofTechnologyHarbin,150001P.R.C.22April,1995Mr.JamesAllenExecutiveSecretarytotheChairmanMartin&Simmons,Inc.23
4、4CommonwealthAvenueBoston,MA23456U.S.A.DearMr.Allen,Yourssincerely,(signature)WangXiaobo2.Writingforpracticalcommunicationa.Lettersofcomplaints(投诉信)b.Lettersofapology(道歉信)c.Lettersofapplicationd.Lettersofrecommendatione.Resignationlettersf.Invitation
5、lettersg.Thank-youlettersh.Others:inquiry,suggestion,andmemorandumAletterofcomplaintDearManager:Muchtomyregret,Iwritethistoplaceacomplaintagainstyourbadserviceinyourbookstore.LastweekIorderedadozenofbooksoninternationalpoliticsinyourbookstore.Youprom
6、isedmetodeliverittomenolatethanthisMonday.Ofcourse,Ihavereceivedallofthem,butIfoundtherearesomeproblemsinbookbinding,thepagesarespreading,andIcannotuseitatall.Icalledyourcustomerservice,buttheysaiditisbeyondyourobligation.Iamcrazyaboutit;Iwantyougive
7、mesomeexplanation.Sincethereweresuchdamagetothegoods,Idecidedtofileacomplaintagainstthecustomerservice.WouldyoupleaseletmeknowwhetherIshouldreturnthebookstoyouforareplacementorifyouhaveanauthorizedservicerepresentativeheretowhichIshouldtakeit?Iwillho
8、ldontothemuntilIhearfromyou.Sincerelyyours,FannyChenALetterofComplaintDearSirs,Yourshipmentoftwelvethousand“Smart”watcheswasreceivedbyourcompanythismorning.However,wewishtomakeanumberofcomplaintsconcerningtheseriousdelayindeliveryandyourfailuretocarr
