高级商务英语.doc

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1、高级商务英语Unit1aDescribingworkroles:Speaking:Manager:Themanagerisresponsibleforthemainactivitiesofthecompany,suchasmanufacturingandsales.Heisthedecision-maker.Anditishisdutytohandledifficultsituationsatwork.What’smore,heneedstosigncontracts,monitorexpensesclaims(核实报销单)andaswellasdealingw

2、ithcomplaints.LineManagerinProductionDepartment:Heisengagedinplanningandorganizingoperations(计划和组织生产).Itishisdutytoschedule(plan)projectsanddealwithplantmaintenance(设备保养运行).Heisresponsibletocoordinate(协调)manufacturingactivitiestoensureproductionandqualityofproductsmeetspecifications[

3、说明书（上的要求）].Andheneedstoobserveworkerstoensurecompliancewith(遵守，服从)standards.Homework:SalesDepartment?Secretary?JobDescription(岗位说明书，职责描述)岗位说明书是把工作分析的结果做综合性的整理，以界定特定工作的内容。它是传统人力资源管理制度的一个重要组成部分。内容主要包括工作名称、工作地点、工作概述、工作职责，所用工具与设备。Jobdescriptionsarelistsofthegeneraltasks,orfunctions,andre

4、sponsibilitiesofaposition.Typically,theyalsoincludetowhomthepositionreports,specificationssuchasthequalificationsneededbythepersoninthejob,salaryrangefortheposition,etc.Reading1HowdoestheWorkSetsystemusecolortoclarifyworkroles?WorkSetallowscompaniestoclarifyworkrolesbyclassifyingdiff

5、erentaspectsofthejobaccordingtocolor.Companiescanusecolortospecifytheexactlevelofresponsibilitytobegiventoanumberofkeytasks.Thesespecificationscanbechangedasthejobchanges.Employeescanusethesamesystemtogivefeedbackonthejobfromtheirpointofview,ensuringjobdescriptionsremainrelevant.Read

6、ing1thedifferencebetweenthemanager’sbriefandwhattheemployeeactuallydoes.Accordingtothemanager’sbrief,abouthalfoftheemployee’stimeshouldbespenttakingpersonalresponsibilityformeetingobjectives(yellowwork).However,heemployeefeelsthatthisisnotthecase.Bluework(workcarriedoutinaprescribedw

7、ay)isdoubletheamountenvisaged(设想)inthebrief.Ascanbeseenfromthegrey,whiteandpinksegments,theemployeealsoperceiveshimtobeinvolvedincertainactivitiesoutsidethejobbrief.Whilethesmallamountofwhite(creative)workappearstobepositive,thepinktimeservesnousefulpurpose.Moreover,theincidentalgrey

8、workwhichthe