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1、2012〜2013学年第二学期《人力资源管理》期中考试班级：商A1151姓名：陈齐盛学号：11101240117SummaryReportfor:总结报告：41-2022.00-PartsSalespersons41-2022.00■零件推销员Sellspareandreplacementpartsandequipmentinrepairshoporpartsstore.供应备用零件和设备的维修店或配件商店。Sampleofreportedjobtitles:PartsSalesperson,PartsCounterman,PartsManager,Part
2、sCounterperson,PartsSpecialist,PartsAdvisor,PartsSalesman,PartsBackCounterMan,PartsCounterSalesPerson,WholesalePartsSalesperson职称：零件推销员，零件柜台服务员，配件经理，配件售货员，零件专员，零件顾问，零件推销员，零件柜台后面的人，零件柜销售人员，零配件批发销售员样木Tasks任务Readcatalogs,microficheviewers,orcomputerdisplaysintodeterminereplacementpart
3、stocknumbersandprices・阅读目录，缩微胶片的观众，或电脑显示器，以确定更换部分股票的数量和价格。Determinereplacementpartsrequired,accordingtoinspectionsofoldparts,customerrequests,orcustomers1descriptionsofmalfunctions.确定更换零件，根据检杳I口件，客户的要求，或客户的故障描述。Receiveandfilltelephoneordersforparts.领取并填写电话零件订单。Fillcustomerordersfro
4、mstock.填写客户订单库存。Preparesalesslipsorsalescontracts・准备销售单或销售合同。Receivepaymentorobtaincreditauthorization.收取款项或取得信贷授权。Takeinventoryofstock.采取的现货库存。Advisecustomersonsubstitutionormodificationofpartswhenidenticalreplacementsarenotavailable.告知客户相同的替换零件的替换或修改时不可用。Examinereturnedpartsforde
5、fects,andexchangedefectivepartsorrefundmoney.检杳退冋的零件缺陷，而有缺陷的部件交换或退款。Markandstorepartsinstockroomsaccordingtoprearrangedsystems.马克和存储部件在板房的预定系统。Knowledge知识CustomerandPersonalService一Knowledgeofprinciplesandprocessesforprovidingcustomerandpersonalservices.Thisincludescustomerneedsass
6、essment,meetingqualitystandardsforservices,andevaluationofcustomersatisfaction.客户和个人服务•知识的原则和流程，提供客户及个人服务业。这包括客户需求评佔，符合质量标准的服务，客户满意度评价。SalesandMarketing—Knowledgeofprinciplesandmethodsforshowing,promoting，andsellingproductsorservices.Thisincludesmarketingstrategyandtactics,productd
7、emonstration,salestechniques,andsalescontrolsystems.销伟和市场营销•知识展示，推广，销伟产品或服务的原则和方法。这包括营销战略和战术，产品演示，销售技巧和销售控制系统。ComputersandElectronics—Knowledgeofcircuitboards,processors,chips,electronicequipment,andcomputerhardwareandsoftware,includingapplicationsandprogramming.Mechanical一Knowledg
8、eofmachinesandtools,includ
