国外组织行为学课件皮尔森ch10.ppt

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1、Chapter10CommunicationCopyright©2011PearsonCanadaInc.LearningObjectivesDefinecommunicationandexplainwhycommunicationbythestrictchainofcommandisoftenineffective.Discussbarrierstoeffectivemanager-employeecommunication.Explaintheorganizationalgrapevineanddiscussitsmainfeatures.Copyr

2、ight©2011PearsonCanadaInc.LearningObjectives(continued)Reviewtheroleofverbalandnonverbalcommunicationatwork.Discussgenderdifferencesincommunicationandidentifyhowafailuretorecognizethesedifferencescancausecommunicationproblems.Discusschallengesrelatingtocross-culturalcommunication

3、andidentifyusefulstrategiestodetermiscommunication.Copyright©2011PearsonCanadaInc.LearningObjectives(continued)Definecomputer-mediatedcommunicationandhighlightitsstrengthsandweaknesses.Reviewpersonalstrategiesandorganizationalinitiativesaimedatenhancingcommunication.Copyright©201

4、1PearsonCanadaInc.WhatisCommunication?Theprocessbywhichinformationisexchangedbetweenasenderandareceiver.Interpersonalcommunicationinvolvestheexchangeofinformationbetweenpeople.Thesimplestprototypeforinterpersonalcommunicationisaone-on-oneexchangebetweentwoindividuals.Copyright©20

5、11PearsonCanadaInc.AModeloftheCommunicationProcessCopyright©2011PearsonCanadaInc.AModeloftheCommunicationProcessandanExampleThinkingPurchasingmanagerthinks,“Ithinkwe’regettingshortonA-40s.”EncodingPurchasingmangerkeyboardsmemotoassistantrequestingthathe/sheorderA-40s.Transmitting

6、Purchasingmanagersendsmemobyemail.Copyright©2011PearsonCanadaInc.AModeloftheCommunicationProcessandanExample(continued)PerceivingAssistantreadsmemo.DecodingAssistantcheckspartscataloguetodeterminewhatanA-40is.Copyright©2011PearsonCanadaInc.AModeloftheCommunicationProcessandanExam

7、ple(continued)UnderstandingAssistantrealizesthathemustplaceanorderforflangebolts.FeedbackAssistantsendsthemanageracopyoftheorder.Copyright©2011PearsonCanadaInc.WhatisCommunication?(continued)Themodeldemonstratesanumberofpointsatwhicherrorscanoccur.Effectivecommunicationoccurswhen

8、therightpeoplereceivetherightinformation