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1、DimensionsofOrganizationalChangeTopDown_______________Bottom-upRadical_______________IncrementalDiscontinuous_____________ContinuousPlanned_______________EmergentOD----Incremental,gradual,planedchangesOrganizationaltransformation---Decisive,rapid,fundamentalcha
2、ngesChap.18OrganizationalChange&Development§18.1ForcesofChangeSpecificfactorsactingasstimulantsforchangeDynamic&ChangingenvironmentTechnology:ITautomation,TQMprogram,BPRnatureoftheworkforce:moreculturaldiversity,increaseinprofessions,manynewentrantswithinadequa
3、teskillseconomicshocks:securitymarketcrashes,interestratefluctuations,foreigncurrencyfluctuationscompetition:globalcompetitions,mergers&considerations,growthofspecialtyretailerssocialtrends:increaseincollegeattendance&divorcerate,delayedmarriagesbyyoungpeoplesw
4、orldpolitics2.ManagingPlannedChangeChange:makingthingsdifferent.PlannedChange:changeactivitiesthatareintentional&goal-oriented.Accidentaloccurrence;proactive&purposefulthegoals:improvetheabilityof-toadapttochangesinitsenvironment;change--behaviororderofmagnitud
5、e:1st-order:linear&continuous,nofundamentalshift;2nd-order:multidimensional,multilevel,discontinuous,&radicalChangeagents:personsactingascatalysts&assumetheresponsibilityformanaging--3.Whatcanchangeagentschange?Structure:alter1ormoreofthekeyelementsin--,majormo
6、dificationsintechnology:mostofearlystudiesdealtwitheffortsaimedattechnologicalchange.introductionofnewequipment,tools,methods;automation;computerizationphysicalsetting:considerworkdemands,formalinteractionrequirement&socialneedswhenm-d.Aboutspaceconfigurations,
7、interiordesign,equipplacementpeople:changingtheattitudes&behaviorsof--.od4.ResistancetochangeIndividual:habit,security,economicfactors,fearoftheunknown,selectiveinformationprocessorganization:structuralinertia,limitedfocusofchange,groupinertia,threattoexpertise
8、,threattoestablishedpowerrelationships,(R-A)overcoming:education&communication,participation,facilitation&support,negotiation,manipulation&cooperation,coersionthepoliticsofc