生产品质管理.ppt

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1、ManufacturingQualityManagement生產品質管理1OutlineQualityDefinitionHouseofQuality(HOQ)ApplicationStatisticalProcessControl(SPC)統計流程控制TheCostofQuality品質成本QualityExpertsandKeyConceptsTQMQualitycircleSixSigmaISO9000吳明泉博士20072IT/SinManufacturingDefinitionofQualityConformancetorequirements與需求相符:meetin

2、gwrittenspecifications吳明泉博士20073IT/SinManufacturingASimpleHOQ（HouseofQuality)MatrixAmatrixdefinestherelationshipbetweentherequirementsofcustomerandproductcharacteristic吳明泉博士20074IT/SinManufacturingAnexampleofHOQMatrixCustomer’srequirementsproductcharacteristic吳明泉博士20075IT/SinManufacturingAD

3、etailedHOQ客戶對商品之認知及比較產品特性相互關係重要性技術評估及目標值吳明泉博士20076IT/SinManufacturingAnexampleofDetailedHOQMatrix吳明泉博士20077IT/SinManufacturingLinkedQualityFunctionDeployment(QFD)品質功能部署Matrices品質屋組件選用流程規畫生產需求吳明泉博士20078IT/SinManufacturingQualityFunctionDeployment(QFD)品質功能部署之優點常用之工具，製造及服務業皆然有系統的暸解客戶需求，並轉換成技術需

4、求。便於提早確定產品特性，降低修改設計的風險，減少產品之前置時間。利於單位間之協調與合作可借以開發出新產品吳明泉博士20079IT/SinManufacturing統計流程控制StatisticalProcessControl(SPC)-OutofControl吳明泉博士200710IT/SinManufacturing都在區間內，且接近平均值上下比例大至相同無不常之型態統計流程控制StatisticalProcessControl(SPC)-inControl吳明泉博士200711IT/SinManufacturingTheCostofQuality品質成本Costofco

5、nformance(COC):deliveringproductsthatmeetrequirementsandfitnessforuse達到完成品符合需求，並適合使用所耗費的成本Costofnonconformance(CONC):takingresponsibilityforfailuresornotmeetingqualityexpectations負擔失敗或未能與品質期望相符責任的成本吳明泉博士200712IT/SinManufacturingCostofQuality吳明泉博士200713IT/SinManufacturingFiveCostCategoriesRe

6、latedtoQualityPreventioncost:thecostofplanningandexecutingaprojectsoitiserror-freeorwithinanacceptableerrorrange「預防成本」Appraisalcost:thecostofevaluatingprocessesandtheiroutputstoensurequality「鑑定成本」Internalfailurecost:costincurredtocorrectanidentifieddefectbeforethecustomerreceivestheproduct「

7、內部錯誤成本」Externalfailurecost:costthatrelatestoallerrorsnotdetectedandcorrectedbeforedeliverytothecustomer「外部錯誤成本」Measurementandtestequipmentcosts:capitalcostofequipmentusedtoperformpreventionandappraisalactivities「衡量與測試設備成本」吳明泉博士200714IT/SinManufacturing品質