四季酒店客房夜床服务.ppt

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1、CoreStandards:TurndownGuestRoomEveningService客房夜床服务CoreStandards:GuestRoomEveningServiceGuestclothingswhichisonthebedorfloorwillbeneatlyfoldedandplacedonbedorchair.Guestclothingleftonfurniturewillbeneatlyfoldedandleftinplace.Shoeswillbepaired.客人放在床上或地上的衣物应该整齐地折叠好并放回床上或椅子上，客人放在其它家俱上衣物应该整齐地折

2、叠好并放回原位，鞋要成双放。Newspapers&periodicalswillbeneatlystackedandleftontable/shelfinplainview.Guestpersonalpaperswillnotbetouched.报纸、杂志要整齐地摊开叠放在桌子上/架子上。客人的任何私人资料都不要动。CoreStandards:GuestRoomEveningServiceBedthrowswhenremovedareplacedonashelfinthecloset.床罩拿开后应折好放到衣橱隔板上。Sheerandblackoutdrapes(orshut

3、ters)willbeclosed(inbedroomonly)notinthesittingroomifseparate.卧室里的薄窗帘、遮光帘都应拉上，起居室的遮光帘不用拉。CoreStandards:GuestRoomEveningServiceTVremote&TVDirectorywillbeplacedatthebedsidetable.电视遥控器和节目指南放在床头柜上。Turndowntraywillbeleftonbed,toincludebreakfastmenu,laundrybag+form,shoeshinebag&newspapercard.夜床托

4、盘应放到床尾部居中位置，托盘里应有早餐卡、洗衣袋+洗衣单、擦鞋袋以及报纸卡。CoreStandards:GuestRoomEveningServiceGuesttoiletrieswillbeneatlyarrangedonacleanflatclothifleftonvanity..Clothsarenotrequiredonshelves.客人放在台面上的卫生用品应用一块干净平整垫布垫好放在梳妆台上，而不是隔板上。Bathroomfixtureswillbespotlesslyclean,freeofhair,damageanddiscoloration..浴室设施应无

5、水渍、毛发、破损或褪色。CoreStandards:GuestRoomEveningServiceTurndownservicewillbeavailabletobeginwithin10minsafterguestcallsspecificallyforservice.夜床服务应客人提出后10分钟内开始。Turndownservicewillbeexecutedbetweenthehoursof06.00pmand10.00pm开夜床正常服务时间为每晚6点至10点。CoreStandards:GuestRoomEveningServiceInthecaseofa“DoNo

6、tDisturb”sign,acardwillbeleftunderthedoortoinviteguesttocallforservice.如挂有“请勿打扰”的牌子，应从门下方塞入一张“征询服务卡”以方便客人提出服务要求。CoreStandards:GuestRoomEveningServiceTheroom’sfurnishingandcollateralwillbereturnedtotheiroriginalposition,unlessitinterfereswiththeguest’spersonalproperty.客房家具和酒店印刷品如被客人移动应归还原处，

7、除非客人摆放了私人物品。CoreStandards:GuestRoomEveningServiceMirrorsthroughouttheroomwillbespotlesslycleanandinexcellentrepair.整个房间的镜子无污迹且维修良好。