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ID:42814296
大小:244.50 KB
页数:9页
时间:2019-09-23
《四季酒店客房夜床服务》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、CoreStandards:TurndownGuestRoomEveningService客房夜床服务CoreStandards:GuestRoomEveningServiceGuestclothingswhichisonthebedorfloorwillbeneatlyfoldedandplacedonbedorchair.Guestclothingleftonfurniturewillbeneatlyfoldedandleftinplace.Shoeswillbepaired.客人放在床上或地上的衣物应该整齐地折叠好并放回床
2、上或椅子上,客人放在其它家俱上衣物应该整齐地折叠好并放回原位,鞋要成双放。Newspapers&periodicalswillbeneatlystackedandleftontable/shelfinplainview.Guestpersonalpaperswillnotbetouched.报纸、杂志要整齐地摊开叠放在桌子上/架子上。客人的任何私人资料都不要动。CoreStandards:GuestRoomEveningServiceBedthrowswhenremovedareplacedonashelfinthecloset
3、.床罩拿开后应折好放到衣橱隔板上。Sheerandblackoutdrapes(orshutters)willbeclosed(inbedroomonly)notinthesittingroomifseparate.卧室里的薄窗帘、遮光帘都应拉上,起居室的遮光帘不用拉。CoreStandards:GuestRoomEveningServiceTVremote&TVDirectorywillbeplacedatthebedsidetable.电视遥控器和节目指南放在床头柜上。Turndowntraywillbeleftonbed,
4、toincludebreakfastmenu,laundrybag+form,shoeshinebag&newspapercard.夜床托盘应放到床尾部居中位置,托盘里应有早餐卡、洗衣袋+洗衣单、擦鞋袋以及报纸卡。CoreStandards:GuestRoomEveningServiceGuesttoiletrieswillbeneatlyarrangedonacleanflatclothifleftonvanity..Clothsarenotrequiredonshelves.客人放在台面上的卫生用品应用一块干净平整垫布垫好放
5、在梳妆台上,而不是隔板上。Bathroomfixtureswillbespotlesslyclean,freeofhair,damageanddiscoloration..浴室设施应无水渍、毛发、破损或褪色。CoreStandards:GuestRoomEveningServiceTurndownservicewillbeavailabletobeginwithin10minsafterguestcallsspecificallyforservice.夜床服务应客人提出后10分钟内开始。Turndownservicewillbe
6、executedbetweenthehoursof06.00pmand10.00pm开夜床正常服务时间为每晚6点至10点。CoreStandards:GuestRoomEveningServiceInthecaseofa“DoNotDisturb”sign,acardwillbeleftunderthedoortoinviteguesttocallforservice.如挂有“请勿打扰”的牌子,应从门下方塞入一张“征询服务卡”以方便客人提出服务要求。CoreStandards:GuestRoomEveningServiceThe
7、room’sfurnishingandcollateralwillbereturnedtotheiroriginalposition,unlessitinterfereswiththeguest’spersonalproperty.客房家具和酒店印刷品如被客人移动应归还原处,除非客人摆放了私人物品。CoreStandards:GuestRoomEveningServiceMirrorsthroughouttheroomwillbespotlesslycleanandinexcellentrepair.整个房间的镜子无污迹且维修良
8、好。
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