北大光华组织与管理Week7-个体(群体)间行为.ppt

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1、Chapter11MANAGERIALCOMMUNICATIONANDINFORMATIONTECHNOLOGY11-1LearningObjectivesYoushouldlearnto:DefinecommunicationExplaintheinterpersonalcommunicationprocessDescribethefactorsonwhichthedifferentcommunicationmethodscanbeevaluated,andonwhatthechoiceofcommunicationmethodde

2、pendsTellhownonverbalcommunicationaffectsmanagers11-2Youshouldlearnto:ExplainthebarrierstoeffectiveinterpersonalcommunicationandhowtoovercomethemContrastthedifferentorganizationalcommunicationflowsandnetworksDescribetwodevelopmentsininformationtechnologythathavehadasign

3、ificantimpactonmanagerialcommunicationDiscusshowinformationtechnologyaffectsorganizations11-3LearningObjectivesWhyCommunicate?MotivateControlInformationEmotionalexpression:socialneed4UnderstandingManagerialCommunicationWhatisCommunication?Thetransferandunderstandingofme

4、aningifnoinformationhasbeenconveyed,communicationhasnotoccurredeverythingthatamanagerdoesinvolvescommunicatingeffectivecommunicationdoesnotequalagreementineffectivecommunicationisthebasisformanymanagerialproblemsinterpersonalcommunication-occursbetweenpeopleorganization

5、alcommunication-allthepatterns,networks,andsystemsofcommunicationinanorganization11-5ProcessOfInterpersonalCommunicationElementsoftheProcessmessage-expressesthepurposeofthecommunicationencoding-convertingthemessageinsymbolicformaffectedbytheskills,attitudes,andknowledge

6、ofthesender,andbythecultureoftheorganizationchannel-mediumforconveyingthemessagedecoding-retranslatingsymbolsintoamessageaffectedbypersonalcharacteristicsofthereceivernoise-disturbancesthatinterferewiththetransmission,receipt,orfeedbackofamessagemessageitselfandchannelc

7、andistortcommunicationsfeedbackalsosubjecttosamesourcesofnoise11-6TheInterpersonalCommunicationProcessSenderMessageMediumReceiverEncodingNoiseFeedbackMessageDecoding11-7DirectionofCommunicationUpwardDownwardLateral8ProcessOfInterpersonalCommunication(cont.)MethodsofComm

8、unicatingInterpersonallyawidevarietyofcommunicationmethodsexistchoiceofamethodshouldreflect:theneedsofthesende