精英集团质量管理系统.ppt

《精英集团质量管理系统.ppt》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、Level2MaterialElitegroupComputerSystemsQualitySystemintroduction,November2002TableofContentsQualityPolicyQualityStrategyQualitySystem(DesignQA/SupplierQA/ProcessQA/CustomerServiceQA)QualityOrganizationTrainingSystemTraceabilitySystem(SFCS)EngineeringChangeSystemQualityReport&ImprovementPlanQuality

2、PolicyECSQualityPolicy#1Customerssettherequirement#2PreventionEachemployeetakesresponsibilityfortheirownworkFocusonanticipatingpotentialproblemsandpreventingthemPreventionimprovesECS’sabilitytogetthingsrightfirsttime,-everytime#3ContinuousimprovementFocusonasking“why?”TracingrootcauseofproblemEsta

3、blishingmethodtopreventrecurrence#4RevolutionContinuousimprovement=evolutionChange,newprocesses&reengineering=revolutionECSTotalQualityAssuranceQualitypolicy:PreventionandcontinuousimprovementDesignQASupplierQAA-systemDFM/DFTNPIEMI/SafetytestVendorsurveyQAsystemauditVendorperformanceassessmentCus

4、tomercomplaintoperationreviewProcessQACSQAThepursuitofexcellenceandthetrustinqualityataffordablepricesIQCIPQCOQCCQC(reliability&compatibilitytest)CustomercomplaintsDOA/RMAFA/CAREscalationprocessTechnicalsupportMaterialbuffermanagementECSandConglomerate’s2003QualityTargetsDesignQAEstablishNPIRule

5、A-SystemComponentapprovalNPICriteriaSupplierQAProductivity&QualityImprovementVenderSurvey/AuditQVL(60vendors,75Fa.)VenderperformancemonthlyratingProcessimprovementProcessQAImprovequality&createaddedvalueQS9000CertificationSFCSECN<150/MonthCost<$19/pcsProductivity>300/ManpowerMBscrap1.5‰IQC<2000DPP

6、MMBFPYR>91%OQC<1,600DPPMCustomersatisfactionCustomersatisfaction100%QualityPolicy:PreventionandContinuousImprovementReducecustomerdissatisfactionCustomercomplaintprocessiontime<3daysFA/CAROperation<5daysDOA<4,000DPPMRMA<2.0%(includeNDF)RMA<1.5%(Verified)RMAearlywarningsystemCSQAQualityStrategyQual

7、ityStrategyPillarsAdvancedQualityPlanningFactoryPreventionOptimization&ContinuousImprovementReaction&RecoveryThefirst2portionsareundertakenprimarilywiththefactoryproductiondepartmentasaninternalcustomerinmind.The