精英集团质量管理系统

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1、Level2Material左懈恶鉴谎髓瘪苑讽挠袁豹绪椽剿恨蜡惯钓辑甥缓蛆级皮铣重域逾炼痛穷精英集团质量管理系统精英集团质量管理系统ElitegroupComputerSystemsQualitySystemintroduction,November2002亥锦裙郴呐喳验尿若沤师祟号嗡猫咳克霸乔燃窒俗锁艾氛锐驶冻疽啥幂腥精英集团质量管理系统精英集团质量管理系统TableofContentsQualityPolicyQualityStrategyQualitySystem(DesignQA/Supplier

2、QA/ProcessQA/CustomerServiceQA)QualityOrganizationTrainingSystemTraceabilitySystem(SFCS)EngineeringChangeSystemQualityReport&ImprovementPlan漏苫吵操填伦帐吱仑斜浇拂释停椿硝霓狗男氖撼瓜班豪毯烟邪潜凿少陇檬精英集团质量管理系统精英集团质量管理系统QualityPolicy值挽阂焕毛叔碱扎逐旁障择乖浅慑汇警顺趣荤删处毕盾坏茄锐刻剪沏炸惕精英集团质量管理系统精英集团质量管理

3、系统ECSQualityPolicy#1Customerssettherequirement#2PreventionEachemployeetakesresponsibilityfortheirownworkFocusonanticipatingpotentialproblemsandpreventingthemPreventionimprovesECS’sabilitytogetthingsrightfirsttime,-everytime#3ContinuousimprovementFocusonas

4、king“why?”TracingrootcauseofproblemEstablishingmethodtopreventrecurrence#4RevolutionContinuousimprovement=evolutionChange,newprocesses&reengineering=revolution蝴募斥樱铭娥胸乱则痊丝菜螺晾仗驱牙喊啪郭肯泡恐虫偏蹲永跌鹰咽赫储精英集团质量管理系统精英集团质量管理系统ECSTotalQualityAssuranceQualitypolicy:Preve

5、ntionandcontinuousimprovementDesignQASupplierQAA-systemDFM/DFTNPIEMI/SafetytestVendorsurveyQAsystemauditVendorperformanceassessmentCustomercomplaintoperationreviewProcessQACSQAThepursuitofexcellenceandthetrustinqualityataffordablepricesIQCIPQCOQCCQC(rel

6、iability&compatibilitytest)CustomercomplaintsDOA/RMAFA/CAREscalationprocessTechnicalsupportMaterialbuffermanagement静资蓟鬃冗统紊掺柒项肌逞妨恍渺隧恳淮芹篮翟侄曲短佐诱匣搪惩稽巴淀精英集团质量管理系统精英集团质量管理系统ECSandConglomerate’s2003QualityTargetsDesignQAEstablishNPIRuleA-SystemComponentapprovalN

7、PICriteriaSupplierQAProductivity&QualityImprovementVenderSurvey/AuditQVL(60vendors,75Fa.)VenderperformancemonthlyratingProcessimprovementProcessQAImprovequality&createaddedvalueQS9000CertificationSFCSECN<150/MonthCost<$19/pcsProductivity>300/ManpowerMBscr

8、ap1.5‰IQC<2000DPPMMBFPYR>91%OQC<1,600DPPMCustomersatisfactionCustomersatisfaction100%QualityPolicy:PreventionandContinuousImprovementReducecustomerdissatisfactionCustomercomplaintprocessiontime<3daysFA/CAROperation<