精英集团质量管理系统1.ppt

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1、Level2MaterialElitegroupComputerSystemsQualitySystemintroduction,November2002TableofContentsQualityPolicyQualityStrategyQualitySystem(DesignQA/SupplierQA/ProcessQA/CustomerServiceQA)QualityOrganizationTrainingSystemTraceabilitySystem(SFCS)EngineeringChangeSystemQualityReport&ImprovementPla

2、nQualityPolicyECSQualityPolicy#1Customerssettherequirement#2PreventionEachemployeetakesresponsibilityfortheirownworkFocusonanticipatingpotentialproblemsandpreventingthemPreventionimprovesECS’sabilitytogetthingsrightfirsttime,-everytime#3ContinuousimprovementFocusonasking“why?”Tracingrootca

3、useofproblemEstablishingmethodtopreventrecurrence#4RevolutionContinuousimprovement=evolutionChange,newprocesses&reengineering=revolutionECSTotalQualityAssuranceQualitypolicy:PreventionandcontinuousimprovementDesignQASupplierQAA-systemDFM/DFTNPIEMI/SafetytestVendorsurveyQAsystemauditVendor

4、performanceassessmentCustomercomplaintoperationreviewProcessQACSQAThepursuitofexcellenceandthetrustinqualityataffordablepricesIQCIPQCOQCCQC(reliability&compatibilitytest)CustomercomplaintsDOA/RMAFA/CAREscalationprocessTechnicalsupportMaterialbuffermanagementECSandConglomerate’s2003Qualit

5、yTargetsDesignQAEstablishNPIRuleA-SystemComponentapprovalNPICriteriaSupplierQAProductivity&QualityImprovementVenderSurvey/AuditQVL(60vendors,75Fa.)VenderperformancemonthlyratingProcessimprovementProcessQAImprovequality&createaddedvalueQS9000CertificationSFCSECN<150/MonthCost<$19/pcsProduct

6、ivity>300/ManpowerMBscrap1.5‰IQC<2000DPPMMBFPYR>91%OQC<1,600DPPMCustomersatisfactionCustomersatisfaction100%QualityPolicy:PreventionandContinuousImprovementReducecustomerdissatisfactionCustomercomplaintprocessiontime<3daysFA/CAROperation<5daysDOA<4,000DPPMRMA<2.0%(includeNDF)RMA<1.5%(Verif

7、ied)RMAearlywarningsystemCSQAQualityStrategyQualityStrategyPillarsAdvancedQualityPlanningFactoryPreventionOptimization&ContinuousImprovementReaction&RecoveryThefirst2portionsareundertakenprimarilywiththefactoryproductiondepartmentasaninternalcustomerinmind.The