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1、段；再次，促进企业向着智能化管理、产业结构多样化发展等方向转变，通过战略转型完成自身现代化建设。2015年集团公司定调加速互联网化转型的主旨，对于江西电信IDC业务的发展迎来新的契机，但同时也是新的挑战，IDC客户是互联网时代各家运营商的宝贵资源，宏观环境变化使得电信运营商对于IDC客户的营销、服务工作都起了变化，这也是互联网化的特点，那么电信运营商在制定出对IDC客户营销任务目标的同时，如何做好IDC客户满意因素的发掘和提高，全面并持续地提升IDC客户服务水平，增强江西电信IDC产品的行业竞争力是首要的问题。本文通过对江西电信现有的IDC客户进行满意影响因素调查，得出IDC客户满意的影响因素
2、，并据此提出有针对性的提升IDC客户满意的对策方案，具有较强的现实意义。关键词：江西电信；IDC业务；客户；满意。IIAbstractWecanseetheexplosivedevelopmentoftheinternetwhenentrythe21stcentury.TheInternetdatacenter(ieIDC),asthecarrierofInternetinformationdisseminationandapplication,theimportanceandstatusarealsoincreasing.IDCoperationsgraduallycomeoutfromth
3、ebehind.IthinkthedevelopmentofIDCbusinesshasgonethroughthreestages:IDC1.0stageIthinkitissellingresourcesstage,atthisstageeachIDCISPemphasisonbasicenvironmentalconstructionandfacilityconstruction,andhosting,bandwidth,spacerental,etc.traditionalresource-basedbusiness-orientedrental;IDC2.0stageistosell
4、theservicestage,IDCisnowtheindustryisundergoingaphase,whicheachIDCserviceprovidersarelookingforwaysoftryingtoreducethecostofconstructionandoperationofIDC,payattentiontoenvironmentalprotection,energysavingtocontentdistributionservices,contentdownloadaccelerationandothervalue-addedservicesasthemainsel
5、lingpoint,theabilityofindependentserviceprovidersatthisstageIDChasbeguntoexpandthefieldofcloudcomputing,whichisthethirdstage,IDC3.0,firstthreephasesistheabilitytosellthestage,eachIDCISPusingadvancedcloudcomputing,bigdatatechnologies,reduceequipmentinvestmentcosts,improveequipmentutilization,whilecon
6、tainerizedmodulartechnology,byfocusingonpower,coolingschemereducesoverallcost.InordertobettertransitiontoIDC3.0stage,IDCserviceproviderfocuseddevelopmentstrategyatthisstagetherearethreepoints:1,energysaving,environmentalprotectionandotherconceptstoimproveservicevalue;2,value-addedservicestoimprovene
7、tworkoptimizationcapabilities;3concerntoprovidedifferentiatedservicestomeettheneedsofkeytargetmarkets.Sincethecurrentphaseistosellservices,thentheobjectitmustbeconsideredfromtheservice,fromauserperspe
