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1、《旅游英语》TourismEnglishTourismEnglishUnitFifteenComplaintsComplaintsPartIFocusDrillsIntroductionUsefulsentences:1.Nomoreshoppingtours,please!2.Frommypointofview,theshoppingtripshouldbeinterspersedwithotherevents.3.Itseemslikeallwe’vebeendoingsofarisshopping.4.Youp
2、robablyhavealotofangrytouristscomplainingandgripingrightaboutnow?5.Thisscrewsupallofourplans!6.There’ssomethingwrongwiththebill.7.Thebilldoesn’taddup.8.Thebillseemstobeincorrect.9.Therestaurantunderchargedhimby20.10.I’mreallysorryaboutthemistake.11.Wedidn’tmean
3、tooverchargeyou.12.Isthereanythingwrongwiththebill?Directions:Practicethefollowingdrills.A.Doyoulikeher?Istheshopstillopen?AreyouMr.Smith?Haveyoufoundthekey?DoyoumindifIsmoke?Doesshelivehere?Doyoulikeredrosesorwhiteroses?Whowillyouvotefor?Howdidyouenjoytheperfo
4、rmances?Areyouquitesure?Becareful!Directions:Readoutthefollowingwordsandtrytofindouttheirdifferences.BPartII-PassageWhatareyoudoinghere?I’mreadingnewwordsandexpressions.Wordsandexpressions:1.fraughtadj.充满的，伴随着的2.salvagevt.利用，挽救3.cultivatev.培养,养成4.criteria（pl.）n
5、.标准,准则5.proceduren.程序,手续,步骤6.obnoxiousa.可憎的,不愉快的,讨厌的PartII-PassageHandlingwithcomplaintsFrommissedflightstojet-lag;fromcanceleditinerariestotrafficaccidents,travelingtoandwithinanycountryisfraughtwithdangers,headachesandannoyances.However,withalittlepatience,de
6、terminationandagoodsenseofhumor,anyonecansalvageaseeminglydoomedadventureandreturnhomewithtalesofwonderandexcitement.Amissedflightcanleadtoanadventuroustrainridethroughbeautifulsceneryandwithinterestingfellow-travelers.Jet-lagcanallowonetowanderthedesertedstree
7、tsofthecitywhilethepeoplesleep.Andcanceleditineraries,likeclosedwindowsthatdivertone’sattentiontoanopendoor,presentsnewoptionsandopportunities.Certainly,travelingisnoteasy,butwithalittleluckandanopenmind,itcanbefun,excitingandincrediblyrewarding.Ifaguidewantsto
8、avoidtourists’complaints,heorsheshouldpreparehimselfwiththefollowing:First,aguideshouldtrytoimprovehisownskills,accumulateworkingexperienceandperfecthisownservice.Secondly,a
