酒店英语实训课件PPT曹玉泉 房玉靖978 7 81134 794 4酒店英语unit 6.ppt

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1、UnitSixWake-upCallServiceExerciseinClassTask1TalkingFacetofaceTask2MaintainingaSharpEyeExerciseinClassPassageOnePassageTwoPutinUseMr.Smith（B）askstheroomattendant（A）howtohavethemorningwake-upcallservice．B：Willyoudomea(1),Miss？A：Certainly，sir．B：Thisismyfirstvisi

2、ttoChina.Iwonderifyourhotelhasthe(2)service．A：Yes，sir．Anyonewhostaysinourhotelcanaskfortheservice.Wouldyoulikeamorningcall？B：Yes,Imust(3)earliertomorrow．IwanttogototheBundtoenjoythemorningscenerythere．Youknowthisismy(4)visittoShanghai．Peoplesaythereisamarvelou

3、sviewofapoeticyetbustlinglifeatthe(5)justatdawn．A：That'strue．At(6)doyouwantmetocallyouup，sir？1.Completethefollowingdialoguebyputtinginthemissingwords.favormorningcall.getupBundwhattimefirstB:At6sharptomorrowmorning，please．A:Whatkindofcallwouldyoulike，byphoneor

4、by(7)atthedoor？B:Byphone．Idon'twanttodisturbmy(8)．A:Yes，sir．I'lltellthe(9)tocallyouupat6tomorrowmorning．(10)Icandoforyou？B：No.Thanks．Goodnight．A：Goodnight，sir．Sleepwellandhaveapleasantdream．knockingneighborsoperatoranythingelsePutinUseGuest:(1)?（是叫醒台吗？）Operato

5、r:Yes,canIhelpyou?Guest:I’mleavingBeijingforNewYorktomorrowmorning.(2)?（能请你叫醒我吗？）Operator:Certainly,madam.What’syourroomnumber?Guest:2112Operator:（3）?（什么时候叫醒您？）2.CompletethefollowingdialoguebytranslatingtheChineseintoEnglish.Isthatthewake-upserviceWouldyoubeki

6、ndenoughtowakemeupAtwhattimeshallwecallyouGuest:At6:00Operator:Allright.Guest:Don’tforget,please.Operator:Pleasesetyourheartatease.Wewon’tforget.（4）.(祝您睡个好觉)Guest:Thanks.Goodnight..HaveagoodsleepReadandThink1.Accordingtothepassage,whydidmanybusinesstravelersmi

7、ssameetingoraflight?Ⅰ.Answerthefollowingquestionsaccordingtothepassage.Becauseawake-upcalldidnotcomeoraclockwasmalfunctioned.ReadandThink2.Whatdoestheauthorthinkoftheoverallqualityofwake-upserviceinhotels?3.Whathavehotelsdonetoimprovewake-upservice?Theauthorth

8、inksthattheoverallqualityofwake-upserviceinhotelshasnotbeensatisfactory.Manyhotelsbegantomakechangesinwake-upservice,e.g.:Hilton,MarriottInternational,WHotelsandWyndhamWorldwideare