世纪商务英语——函电与单证 第三版 课件终稿 函电函电6.ppt

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1、函电与单证(第三版)新世纪高职高专教材编委会组编主编刘杰英世纪商务英语Lesson17AComplaintofPoorQualitySpecimen1ComplaintsYoung－InTradingCo.Ltd.115－30Namsan－DongPusanKoreaOctober222010ChinaImportandExportWuhanCorp.239DufudiRoadWuchangWuhan430061P.R.ChinaDearSirsOurorderNo.250of6Mayforupholsterymaterialshasdu

2、lyarrivedandwehavetakendeliveryofthegoods.WehaveexaminedtheClaimcarefullyandtoourgreatdisappointmentfindthattheyarenotofthequalityweordered.Thematerialsdonotmatchthesamplesyousentus.Thequalityofsomeofthemissopoorthatwefeelthatamistakehasbeenmadeinmakinguptheorder.Lesson17

3、AComplaintofPoorQualitySpecimen1ComplaintsWehavethereforenochoicebuttoaskyoutotakethematerialsbackandreplacethemwithmaterialsofthequalityweordered.Ifyoucanreplacethematerialswearepreparedtoallowtheagreeddeliverytimetorunfromthedateyouconfirmthatyoucansupplythecorrectmater

4、ials.Welookforwardtoyourearlyreply.Yoursfaithfully(Signature)ParkJunshouParkJunshouDirectorLesson17ComplaintAcceptedSpecimen2ChinaImportandExportWuhanCorp.239DufudiRoadWuchangWuhan430061P.R.ChinaNovember12010Young－InTradingCo.Ltd.115－30Namsan－DongPusanKoreaDearSirs，Weared

5、eeplyconcernedaboutthecomplaintaboutupholsterymaterialssuppliedtoyourorderNo.250.Howeverwearegladyoubringthismattertoourattention.Wehavelookedintothematterandfoundthequalityofthegoodsisreallynotinconformitywiththesamples.Aftertracingwefinditresultingfromafaultinoneofthema

6、chineswhichhasbeenputright.ComplaintsLesson17ComplaintAcceptedSpecimen2Wearearrangingforthecorrectgoodstobedispatchedtoyouatonce.Therelevantdocumentswillbemailedtoyouassoonastheyareready.Asregardsthewronggoodspleasekeepuntilcalledforbyouragentswhohavebeeninformedofthesitu

7、ation.Weapologizefortheinconveniencecausedbyourerror.Yoursfaithfully(Signature)LinHaiLinHaiManagerComplaintsLesson17ComplaintsTagarbitralaward裁决书documents单据upholstery室内装潢complaint申诉，投诉Lesson17ComplaintsArmYourself1matchv.beexactlylikecorrespondexactly相配；十分相似；和……符合e.g.这批货跟

8、上个月你寄来的样品不一样。2makeuppack包装；compensate补偿e.g.大量损失来自于在港口时的粗鲁装卸，所以应由船方赔偿。Greatlosseswereincurredbyro