点击职业英语 职业英语模块 酒店英语 学生频道 课件U2.ppt

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1、点击职业英语职业英语模块酒店英语主　编王君华副主编彭一飞　何　珊编　者张　洁　杨云桃Lead-inListeningCultureLinkSpeakingPracticalWritingLanguageFocusExerciseUNIT6Task1Thefollowingstatementsdescribetheprocedureoftablereservation.Discusswithyourpartnerandputthemintherightorder.()Confirmtheinformationofthetablereservation()Greetthe

2、guest()Asktheguestabouttheinformationofthetablereservation()Expressyourexpectationtotheguests3124Lead-inListeningCultureLinkSpeakingPracticalWritingLanguageFocusExerciseUNIT6Task1Thefollowingstatementsdescribetheprocedureoftablereservation.Discusswithyourpartnerandputthemintherightorder

3、.1.Thereservedtablewasdistributedmistakenly.()A.I’mawfullysorry.WoulditbeOKifwechangeyoutoanothertable?2.Notableisavailable.()B.Amoment,please.I’llsetthetableimmediately.3.Theavailabletableisnotcleaned.()C.Sorry,thisisthepeakhour.Wouldyoumindwaitingforamoment?4.Receivingaguestwithoutres

4、ervation.()D.Couldyoutellmewhatisthenameofreservation,please?5.Receivingaguestwithreservation.()E.Thisway,please.Wouldthistablebeallright?ACBEDTakingreservationsisasectionofgreatimportanceforarestaurant.Inmosthotels,tablereservationbelongstotheFoodandBeverageDepartment.Areservationisare

5、cordedpromiseorguaranteeofatableinarestaurant.Theresponsibilitiesofthereservationistsincludeansweringquestionsaboutreservations,bookingandassigningtablesorprivateroomsforguestswhoaskforatableoraroominthehotel.Tablereservationsaremadeindifferentways.Someguestssendfaxtomakeareservation,ot

6、hersgodirectlytothehotelandmakeface-to-facereservations.Stillothersmakereservationonthephone.ScriptsLead-inListeningCultureLinkSpeakingPracticalWritingLanguageFocusExerciseUNIT6ListeningTask1Listentofourshortdialoguesandchoosethebestanswerforeachquestion.1.Whatdoestheguestwant?A.Atablef

7、orsixfor6:30p.m.thisSunday.B.Atableforsevenfor6:30p.m.thisSunday.C.Atableforsixfor7:30p.m.thisSunday.D.Atableforsevenfor7:30p.m.thisSunday.2.What’sthespecialrequirementoftheguest？A.AtableforfourunderthenameofMr.Johnson.B.Aprivatediningroom.C.Abirthdaycake.D.Aprivateroomandabirt