国际酒店餐饮部操作基本标准（英文版）.doc

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1、ROSEWOODMINIMUMOPERATINGGUIDELINESFOOD&BEVERAGE–FrontoftheHouseToensureaqualityexperienceforallguestthroughprovidinganenvironmentandambienceinkeepingwithRosewood’straditionofexcellence.ToprovideserviceatapacethatisBREAKFAST,LUNCHEONANDtailoredtotheguest’sindividualneeds.D

2、INNERSERVICERestaurantiswelllit,freshandinvitingPHYSICALSPACEAirisfresh,noevidenceofkitchenodoursorsmokeFloralstatementincentrallocationofentranceFreshflowersontablesareinanattractivevaseandofproportionalheight,pottedplantsarenotusedTablesaresetsymmetricallyMinimalm

3、achinery,printerandkitchennoiseLivemusic,whenappropriate,atalevelthateasilyallowsconversationCreativewaterserviceisinplace–bottledwaterisofferedforsaleDRINKSFreshlypreparedcoffee,decaffeinatedcoffee,espresso,cappuccinoandteasavailableAtleastthreefreshlysqueezedjuices,

4、includingjuiceofthedayavailable(breakfast)Reservationshonouredandaccepted(tablesheldfor15minutesafterreservationtime)RESERVATIONSAvailabilityforrequestedreservationsischeckedpriortoconfirmationtotheguestAllinformationwrittenisverifiedwiththeguestWhenrequestedreservati

5、onisnotavailable,analternatetimeissuggestedEmployeeisnearthedoortogreeteachguestpersonallyWELCOMEHost'snameisrecordedGuestwelcomed,byname,whenpossible,astheyapproachtherestaurantCulturalsensitivityisdemonstratedwithgreetingandinteractionwithguestsEscortedtoasettable

6、Assistancegivenwithin1minuteofbeingseatedCaptaingreetsguestbyname(luncheon/dinner)SystemisinplacetorecogniseguestbynameGuestofferedabeverageonseatingNewspapersareavailable(breakfast)GUESTTABLESIDEGREETINGEmployeeapproachestablewithinoneminutewithasmile,warmgreetingan

7、drecognizesguestsbynameAllextrasettingsareremovedduringfirstcontactwiththetableREMOVALOFEXTRASETTINGWateriscoldWATERSERVICE,IFAPPLICABLEWaterisservedwithin2minutesofguestbeingseatedAllServersupsellbeveragebrandsandsellcocktailsbymakingsuggestionsCOCKTAILORDERLadies'o

8、rdersaretakenfirstandthehostlastAllServersareknowledgeableofwellbrands,signaturedrinks,correctg