商务英语写作七原则.doc

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1、Chapter27CsPrinciple:CompletenessandConciseness7CsPPrriinncciippllee11::CCoommpplleetteenneessss7CsPrinciple2:ConcisenessCompletenessConcisenessConsiderationCorrectnessClarityCourtesyConcreteness1.7CsPrinciple1:CompletenessKeepinmindthefollowingguidelinestowritecompletely1)Trytoanswe

2、rallquestionsasked.Wheneveryoureplytoalettercontainingoneormorequestions,trytoanswerallofthem-statedorimplied.IfyouhavenoinformationonaprecisequestionatthemomentJustsaysoclearlyandsincerely,insteadofleavingouttheansweiIfyouhaveunfavorablenewsinanswertooneormorequestions,handleyourre

3、plywithbothtactandhonestly・Whensayingno,becourteousandpolite,butfirm.Eg；lWecannotdeliverthegoodsuntilMay1.(poor)WecandeliverthegoodsonMay1・Eg>2Weregrettoinformyouthatwedenyyourrequestforcredit.Forthetimebeingwecanonlyserveyouonacashbasis.Dearsirs:ManythanksforyourorderofOctober12.Aft

4、ercarefulconsideration^wehavecometotheconclusionthatitwouldbebetterforyoutoapproachanothermanufacturerfortheproductsyoudesire.Toproducethemachinerequiredaccordingtoyourspecificationswouldmeansettingupspecialequipmentatourfactory.Thiswouldnotonlybeimpossibletoaccomplishbeforetheendoft

5、hisyear，butwouldseriouslyinterruptourproductionschedule.Wearesorrynottobemorehelpful,buthopethatyouwillunderstandourposition.Pleasecontactusagain.Wewillbepleasedtoserveyouinthefuture.Yourssincerely,1)Volunteersth・Extrawhich,youthink,maybeofsomeusetoyourreadernoworinthefuture・Eg

6、thinkitisenoughtotelljustthepricesofthebicyclesinthereply?WeareoneofthemostimportantimportersofbicyclesinLagos，Nigeria,andwouldliketoextendourbusinessrelationstoyou.Wouldyoupleaseletusknowthepricesofyourfirst-ratebicyclesavailableforexporttothiscountry?2)Checkforthe5W2Handanyotheress

7、entials.5W2H:Who,What,Where,When,Why,How,Howmucheg>Inaletteroforderinggoods,wemusttellclearly:What(Whatwewant)When(Whenweneedthegoods)WhomandWhere(toWhomandWherethegoodstobesent)How(Howpaymentwillbemade?Howvvewouldlikethemtobepackedandshipped)Howmuch(Howmuchgoodsdoweneed)Forsomelette

8、rs■一especial