商务交际英语(1)-18秋形考作业.doc

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1、学号：姓名：《商务交际英语（1）》作业1（第1章——第2章）I.MULTIPLECHOICES(20题，每题1・5分，共30分)Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion.()1.Whichofthefollowingstatementsbestdefinescommunication?A.Thesendingofmessages.B・Thesendingandreceivingofmessages.C・Thesendingandi

2、nterpretingofmessages-()2.Whichofthefollowingisapurposeofcommunication?A.Toestablishandbuildgoodwill.B・Tobuildself-esteem・C.Bothoftheabovedescribeapurposeofcommunication.()3.Whichcommunicationmediaisusedthemost?A.Listening・B.Wirting.C・Reading・()4.Akeytoreceivinghonestfeedbacki

3、s・A.theattitudeofthereceiverB.themessage'senvironmentC.thesender^attitude()5.Inthecommunicationprocess,whichofthefollowingisamajorresponsibilityofthereceiver?A.Analyzingthesender.B.Readingeffectively.C・Assessingthemessage'senvironment.()6.Whichofthefollowingisanexampleofextern

4、alcommunication?A.Anemployeeperformanceappraisal.B.Acollectionlettersenttoacustomer.C・Areportrecommendingachangeincompanyprocedure・()7.Aconversationbetweensupervisorsofdifferingdepartmentsisacommunication.A.downwardB.upwardC.lateral()8.Whichofthefollowingbestdescribesamemowrit

5、tentoavicepresidentfromadepartmentsupervisor?A.Upward,formal,andintemal.B.Lateral,formal,andinternal.C・Upward,informal,andinternal・()9.Whichofthefollowingshouldbeusedforamessagethatistoprovideinformationforagroupofpeople(someareinsidethecompanyandsomeareoutside)?A.AletterB.Ame

6、morandum.C・Areport.()10.Whichofthefollowingisamessagedeliverymediumthatavoidstheproblemof"telephonetag"?A.Aseanner.B.Atelephonecall.C.Ane-mail.()1LWhatisthefirststeptoworkingeffectivelywithpeoplefromdifferentcultures?A.Teachteamasmuchasyoucanaboutyourculture・B.Learntospeakthei

7、rlanguage・C・Recognizeandacceptthedifferencesbetweencultures・()12・Culturaldifferencescanbecommunicationbarriersbecause.A.theypreventeffectiveexchangesofinformationB・peoplespeakdifferentlanguagesC・somanyAmericansspeakonlyonelanguage()13.The"OK"signmeansinFrance.A.“trouble"B・“all

8、right"A."worthless"()14.Tosignal“ycs'SaGreekmay・A.nodtheheadu