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1、PartTwo FrontOfficeServicesReservationReceivingaRoomReservationHowmanywaystomakeareservation?bytelephonebyfaxbye-mailRoomTypes：single['siŋg(ə)l]room单人房double['dʌb(ə)l]room双人房twin[twin]room双床间suite[swi:t]套房presidential[‘prezədenʃəl]suite总统套房deluxe[də‘lʌks]suite高级套房；豪华套间executive[iɡ'zekjutiv]suite行
2、政套房；商务套房singleroomtwinroomdoubleroomsuitepresidentialsuite总统套房executivesuite行政套房；商务套房deluxesuite高级套房；豪华套间NewwordsindialogueAreservation[,rezə'veiʃ(ə)n]预订reserve[ri'zə:v]预订party['pɑ:ti]党派；聚会;一行人prefer[pri'fə:]更喜欢；宁愿line[lain]路线availability[ə,veilə'biliti]可用性certainly[‘sə:tənli]当然；行spell[spel]拼;拼写e
3、xpect[ik'spekt]期望;预料confirm[kən'fə:m]确认suppose[sə'pəuz]猜想；料想lookforwardtodoingsth盼望着做某事1.ThisisRoomReservations.2.Forwhichdate?=Whenfor?3.Forhowmanynights?4.Howmanyguestswilltherebeinyourparty?5.Whichkindofroomwouldyouprefer,adoubleoratwin?Let’spractice6.I’llcheckourroomavailabilityforthosedays.7
4、.MayIhaveyourname,please?8.MayIhaveyourphonenumber,please?9.Whattimedoyouexpecttoarrive?10.I’dliketoconfirmyourreservation.…roomfor…at…yuanpernightfor…nightsfrom…to….11.Welookforwardtoservingyou.DialogueBholdon不挂断电话;等一下；继续record[ri'kɔ:d]v.记录;录音['rekɔ:d]n.纪录extension[ik'stenʃ(ə)n]电话分机branch[brɑ:nt
5、ʃ]分枝；分部rate[reit]比率；价格1.book2.Whenfor?3.Couldyouholdonamoment,please?4.I’llcheckourreservationrecord.5.Couldyougivemethenameoftheguest?6.Wouldyoumindspellingthatforme?Canyousaythefollowing?cardinalnumbers(基数词)ordinalnumbers(序数词)months(月份)week(星期)基数词序数词基数词序数词onefirsteleveneleventhtwosecondtwelvetw
6、elfththreethirdthirteenthirteenthfourfourthfourteenfourteenthfivefifthfifteenfifteenthsixsixthsixteensixteenthsevenseventhtwentytwentietheighteighththirtythirtiethnineninthfortyfortiethtententhonehundredonehundredthMonths:January,February,March,April,May,June,July,August,September,October,Novembe
7、r,DecemberWeekSundayMondayTuesdayWednesdayThursdayFridaySaturdayLet’spractice1863,6401,56721,234877,1231989,12,31.2000,5,6.1996,4,7.
