《酒店工作英语》PPT课件

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1、酒店工作英语TASKENGLISHFORHOTELSTheaimofthistrainingistocreateahomeawayfromhomeforallthetravellingguestswhoneedrest,foodanddrink.绍兴开元名都大酒店：NewCenturyGrandHotelShaoxing人力资源部：HumanResourcesDivision财务部：FinanceDivision市场部：Sales＆MarketingDivision销售部：SalesDepartment房务部：RoomsDivisi

2、on餐饮部：Food＆BeverageDivision工程部：EngineeringDepartment保安部：SecurityDepartment康乐部：RecreationDepartment公关部：PublicRelationsDepartment前厅部：FrontOfficeDepartment管家部：HousekeepingDepartment绍兴开元名都大酒店：NewCenturyGrandHotelShaoxing大堂Lobby维珍咖啡厅VirginCafé茗兰吧LoungeOrchid香榭饼屋ChampsDeli商务

3、中心BusinessCentre文锦轩中餐厅VongKingGarden揽桥阁包厢群LegendCourtChamber福港日本料理FugangJapaneseRestaurant桌球房SnookerRoom棋牌室TheChessandBridgeCentre健身房FitnessCentre乒乓球室TableTennisRoom足浴中心ReflexologyServiceCentre桑拿中心SaunaCentre美容中心BeautyCentre恒温游泳池SwimmingPool开元厅NewCenturyHall名都厅DynastyH

4、all景明厅JingmingHall景和厅JingheHall景晖厅JinghuiHall景悦厅JingyueHall景华厅JinghuaHall景丽厅JingliHall金粉尊爵KTVJinfenSupremeKTV名仕阁PrestigeClub金爵会NobilityClubHouse职务与职位Position总经理GeneralManager副总经理Vice-generalManager大堂副理AssistantManager总监Director经理Manager主管Supervisor秘书Secretary领班Captain文

5、员Clerk客房服务员RoomAttendant餐厅男服务员Waiter餐厅女服务员Waitress总台接待员Receptionist话务员Operator收银员Cashier行李员Bellman保安员SecurityOfficer维修员Repairman基本英语一、称呼方式1.先生Mister(Mr.)Sir2.夫人Madam3.太太Mistress(Mrs.,Mrs)4.小姐Miss二、欢迎和问候语1.早上好，先生。Goodmorning,sir.2.您好！Hello.Howdoyoudo?3.很高兴见到您Glad/Niceto

6、meet/seeyou.4.欢迎到我们酒店来Welcometoourhotel/NewCenturyGrandHotelShaoxing5.愿您在我们酒店过的愉快Ihopeyou’llenjoyyourstaywithus.三、祝贺语1.祝贺您！Congratulations!2.生日快乐！Happybirthday!3.新年快乐！Happynewyear!4.圣诞快乐！MerryChristmas!5.祝您好运！Goodluck(toyou)!6.祝您成功！Wishyoueverysuccess!7.祝您旅途愉快！Pleasant

7、journey!四、答谢和答应语1.谢谢您Thankyou(verymuch)2.谢谢您的帮助Thankyouforyourhelp.3.太感谢您了It’sverykindofyou.4.别客气/不用谢You’rewelcome./Notatall./Don’tmentionit5.很高兴为您服务It’smypleasure.五、道歉语1.很抱歉I’msorry.2.不好意思Excuseme.3.对不起，让您久等了。Sorrytohavekeptyouwaiting.4.对不起，打扰您了。Sorrytointerruptyou.5.

8、我为此道歉Iapologizeforthis.六、征询语1.我能帮您什么吗？MayIhelpyou?WhatcanIdoforyou?2.有什么能为您效劳吗？IsthereanythingIcandoforyou?3.我可以知道您的名