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1、........Unit5SalesandCustomerServiceBackground1.CustomerserviceCustomerserviceistheprovisionofservicetocustomersbefore,duringandafterapurchase.Theimportanceofcustomerservicemayvarybyproductorservice,industryandcustomer.Thefollowingaretwocommonformsofcustomerservice:Customersupport.Itistoassist
2、customersinmakingcosteffectiveandcorrectuseofaproduct,includingassistanceinplanning,installation,training,troubleshooting,maintenanceanddisposalofaproduct.Automatedcustomerservice.Customerservicemaybeprovidedbyapersonsuchassalesandservicerepresentatives,orbyautomatedmeans,suchasInternetsites.A
3、nadvantagewithautomatedmeansisanincreasedabilitytoprovideservice24-hoursaday.2.GaragesaleGaragesaleisaninformal,irregularlyscheduledeventforthesaleofusedgoodsbyprivateindividuals,inwhichsellersarenotrequiredtoobtainbusinesslicensesorcollectsalestax.Popularmotivationsforagaragesaleare“springcle
4、aning”,moving,orearnextramoney.Staples(主要产品)ofgaragesalesincludeoldclothing,books,toys,householdknickknacks(小摆设，小玩意儿),lawnandgardentools,sports.专业学习资料.........equipment,andboardgames.Largeritemslikefurnitureandoccasionallyhomeappliancesarealsosold.SuggestedteachingplanItemsObjectivesSuggestedT
5、imeGettingReadyTolearnhowtodescribegraphsinEnglish.10min.TextATogetageneralideaaboutbeingarealtorandhowharditistostartacareerTomastertheimportantexpressionsandstructuresinthetextandbeabletoapplytheminpractice80min.LanguageFocusTohaveagoodcommandofthecorevocabularyandstructuresinTextATolearntou
6、sequantifiers45min.TextBTohaveanoverviewofwhythecustomersisalwaysright45min.VocationalTolearntodealwithcomplaintsfrom90min..专业学习资料.........FocuscustomersSkillFocus—ListeningandSpeakingTolearnthedifferencesbetweensomesimilarsoundsinEnglishTopracticeyourspeakingskills45min.SkillFocus—PracticalWr
7、itingToconsolidatetheuseofquantifiers40min.PracticalLearningTogetfamiliarwitheffectivemarketingstrategies5min.GettingReady1.HavethestudentslookattheVocationalNoteandgetfamiliarwiththeexpressionstodescribegraphs.(2min.)2.Havethestudentsm
