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1、(1)RoomReservationbyTeephone电话预定R:HuatianHotel.Goodmorning.ReservationDesk.MayIhelpyou?(华天酒店,早上好,预订部,请问有什么可以帮您的吗?)G:Goodmorning.Idliektobookasingleroom,please(早上好,我想预定一个单人房)R:MayIhaveyouname,please?(可以告诉我您的姓名吗?)G:HenrySmith(亨利.史密斯)R:Whenyouarriveanddepartur
2、edates,please?(请问您什么时候到来,什么时候离开呢?)G:FromJune25to26,bytheway.whatistherateofasingleroom?(六月25至26,顺便一提,单人房的房价是多少?)R:Itis380yuanforasinglewithbathand300yuanwithshower.Whichonewouldyoulike?(带浴缸的单人房是380元,带淋浴的是300元,您喜欢哪一种呢?)G:300yuananightisok(300元一晚的就可以了)R:MayIh
3、aveyoutelephonenumber,please?(可以告诉我您的电话号码吗?)G:18503051248(我的电话号码是18503051248)R:Mr.smith,asinglewithshower,fromJune25to26.andtelephonenumber18503051248,AmIcorrect?(史密斯先生,您预订了一间带淋浴的单人房,是六月25号来,26离开,您的电话号码是18503051248,请您确认一下)G:Yes,Thatisright.Thankeyougoodbye(
4、是的,没错,谢谢,再见)R:Thankforcalling,MrSmith,Wearelookingforwordtoyoucoming,goodbye(谢谢您的来电,史密斯先生,我们期待您的到来,再见)(2)Greetingguestsatthedoor行李员迎接客人B:Goodmorning.sir.Welcometoourhote.Iamthebellman.WhatcanIdoforyou?(早上好,先生。欢迎来到我们酒店,我是行李员,有什么可以帮您的吗?)G:Thankyou,Wouldyouple
5、asehelpmewithmyluggage?(谢谢,可以帮我拿我的行李吗?)B:Yes,certainly,sir,Howmanypiecesofluggagedoyouhave?(当然可以,先生,您有几件行李?)G:Justfourpieces(四件)B:I”llshowyoutothereceptiondesk,Thisway,please,Iwillputyourluggagebythepostoverthere(我带您去接待台,这边,请,我可以把您的行李放在柱子这边吗?)G:Isee,thanks(
6、可以,谢谢)B:AbellmanwillshoeyoutoyourroomWhenyouhavefinishedcheckingin.(当您完成入住登记时,会有行李员带您进您的房间)G:Ok.Fine(好的)B:Pleaseenjoyyourstay(祝您入住愉快)(3)CheckinginfortheGuestwithaReservation有预定的入住接待R:Goodmorning,sir.CanIhelpyou?(早上好,先生,有什么可以帮您的)G:Goodmorning,Ihaveareservati
7、onhere.(早上好,我在这有一个预定)R:MayIhaveyouname,please?(可以告诉我您的姓名吗?G:HenrySmith(亨利.史密斯)R:Justamomentsir.IwillchecktheReservationrecord,yes,Ihaveit.Mrsmith.asingleroom,fromJune25to26.300yuanpernight.isthatcorrect?(请您稍等一下,先生,我查一下预订表,我查到了,史密斯先生,您预订了一间单人房,是六月25号来,26离开,房
8、费是300元一晚,请您确认一下)G:Yes,thatisit(是的)R:MayIseeyourpassport,please.Mr.smith?(请出示一下您的护照,史密斯先生)G:Hereyouare(给你)R:Nowwouldyoupleasefilloutregistrationfrom(请您现在填写一下入住登记表)?G:Ok(好的)R:Howwouldyouliketosettleyourb