资源描述：
《酒店前厅接待英语.ppt》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。
1、ObjectiveTogreetnewlyarrivingguestsandshowthemtoreceptionKeyLanguageInthisunityouwilllearnwhattosaytoguestswhentheyarrivebycar,andasyoutakethemtoReception.Firstly,greetthenewguestsasinthepreviousunit,andthenhelpthemgetoutoftheirvehicle.HelpingtheguestsgetoutoftheirvehicleMay
2、Ihelpyouwith(that/those)?(Four)items.Isthatcorrect?Allowmetohelpyouwith(that/those).Mindyourhead.ShowingthegueststotheFrontDeskAllowmetotakeyoutotheFrontDesk,Mr.andMrs.Smith,(name).PleasecomewithmetoFrontDesk,Mr.andMrs.Smith,(name).IfyoucannotwalkwiththegueststoReception,say
3、:TheFrontDeskisjustoverthere,Mr.andMrs.Smith,(name).Iwishyouawonderfulstaywithus.KeyLanguageConversationonthewaytotheFrontDesk:Iseethatyouhavejustflownfrom(London).Youmustbeverytired.Irecommendamassageinourspa.You’llfeelasgoodasnewafterwards.IsthisyourfirstvisittoBeijing?Yes
4、/No:*Ifyouneedanytouristinformation,pleasecontactthe(TourCounter/Concierge)overthere.Ihopeyouhaveawonderfulstay.LeavingtheguestsattheFrontDesk(TotheFrontDesk:)ThisisMr.andMrs.Smith,(name).(Totheguests:)ThisisMaura,(name).Shewilltakecareofyounow.Ihopeyouhaveawonderfulstaywith
5、us.…Goodbye.PointstoRememberMakeeyecontactandsmilewarmlyasyougreetandtalktotheguest.Yoursmileshouldbelike“sweetscent”andbring“fragrancetothesoul”.Thinkofhowyoucancomplimenttheguest.Lookforsomethingyoulikeabouttheguestsothatyoucanstarttofeelgoodabouttheguest.Theguestwillfeely
6、ourwarmth.Asyouinteractwiththeguest,saytoyourselfathought,suchas,“Ilikethisguestverymuch.”or“Iwanttomakethisguestreallyhappy.”Focusonthethoughtduringtheinteraction.Lookforwaystoshowlove,care,warmth,andempathyduringtheinteraction.Theguestwantsandneedstofeelyourlove,care,andwa
7、rmth,eventhoughs/hemightnotadmitit.Yourheartshouldbeburningwithlovingkindnessfortheguest,andtheguestshouldfeelit.Letitshow!PointstoRememberStandstraightbutrelaxedasyouspeak.Lookforinformationabouttheguestthatcanbeusedasguesthistoryinformationinordertocreateamemorableexperien
8、ce.Thinkabouthowyoucanmaketheguesthappyasyouinteractwithhim/her.Asyouintera
