商务英语听说Unit4ReceivingVisitors

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1、Vide2(45min)OralPractice(10min)Reviewing(10min)TeachingPlanUnit4ReceivingVisitorsI.TeachingAimsandDemands/TeachingObjectivesAftercompletingthislesson,studentsshouldheableto:—understandtheproceduresinvolvedwhenreceivingbusinessvisitors;■一effectivelyusecomm

2、unicationskillsto:receivebusinessvisitorswhohaveanappointment;receivebusinessvisitorswhodonothaveanappointment;meetvisitorsattheairport;participateinsmalltalkabouttravel,weatheroraccommodation.II.TimeAllotment:180minutesWarming-Upandwordtips(10min)Listeni

3、ngPractice(20min)LanguageFocus(includingsupplementary)andfollow-uppractice(40min)Video1(45min)IILProceduresofTeaching:ieWarming-Up:Lead-InMostorganizationsemployreceptionists,forexample,hotels,factories,hospitals,schools,etc.Areceptionist^maindutyistodeal

4、withmembersofthepublic,whocouldbeclients,visitorsandpatients.Theyprovidethemwithinformation,answerquires,directthemtothepersontheywanttomee匸Meanwhile,thereceptionistsneedtoanswertheswitchboard,takemessagesanddealwithtelephoneenquiriesordobasicclericalwork

5、.Whatqualificationsdoyouthinkareceptionistshouldhave?(BRAINSTORMING)Tobeareceptionist,oneshouldbeeasy-going,confident,courteous,andefficient,hassmartappearance,goodcommunicationskills,masterthebasiccomputerskills,canworkonhisownunderpressure.AskStudentsto

6、readtheparagraphonpage93besidethepictureii・Wordtipsoftextbook(P93)ExplainthewordsonebyonereceptionshocksketchfrequentlyunfortunatelyAnswerthequestiononthebook:(GroupDiscussion)Whatdoyoudoandsaywhenyoureceiveabusinessvisitoratyourofficeormeethim/herattheai

7、rportforthefirsttime?Howimportantarefirstimpressionswhateffectdoestheinitialcontacthaveonfuturerelations?iii

8、ementary:1.请问您代表哪家公司？Excuseme,whichcompanydoyourepresent?2.这是我的名片。Thisismybusinesscard・3.我来这里是要和你们经理讨论有关我们合作的项口。Fmheretodiscussourcooperativeprogramswithyourmanage匚4.你和我们的主管有预约吗？Haveyougotanappointmentwithourdirecto