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1、2019-2020年高考英语二轮复习阅读理解练习（1）阅读理解Soyouwanttodrawmoneyfromabank?Doityourself.Wanttofixabroadbandinternetconnection?Doityourself.Needaboardingcardforyourflight?Doityourself.Intheory,paniescansavemoneybyreplacinghumanworkerswithautomatedself-servicesystems
2、,whilecustomersgainmorechoicesandcontrolandgetquickerservice.Thereiseventalkofself-servicedoingfortheservicedepartmentwhatmassproductiondidforfactories,byenablingthedeliveryofservicescheaplyandonamassivescale.Surelytheexpansionofself-serviceintomorean
3、dmoreareasistobeweled?Notnecessarily.Whenitisdonewell,self-servicecandogoodtobothpaniesandcustomers.Butwhendonebadly—whohasnotfoundthemselvestrappedinaseriesofendlesstouch—tonemenus?Inareaswhereself-serviceisonlyjuststarted,thisislessofaproblem:angryc
4、ustomerscanafterall,alwaystaketheirbusinesselsewhere.Butifeverybankweretopreferself-servicesystems,customerswouldnolongerbeabletoexpresstheirdiscountbyvotingwiththeirfeet.Asaresult,somebanks,forexample,alreadypromisethattheirtelephone-bankingservicesa
5、lwaysofferthechoiceoftalkingtoahumanoperator.Butinreturnforhumanservice,manypanieswillsimplychargemore.Anotherdisagreementtoself-serviceisthatwhileitsavespaniesmoney,itdoesnotalwayssavetheircustomers’time.Inthebestcases,itdoes,ofcourse:checkingyoursel
6、finattheairportcanbequickerthanqueuingormakingaphonecall.Butasmoreandmoretasksareontocustomers,theymaystarttohopeforthedaysofold-fashionedservice.Allofthissuggeststhattherearelimitstohowfarself-servicecanbetaken.paniesthatgotoofardowntheself-servicero
7、uteortodoitincorrectlyarelikelytofindthemselvesbeingpunished.Instead,abalancebetweenself-serviceandtraditionalformsofserviceisnecessary.1．Fromthispassage,wecanseethatthewritertheuseofself-servicetechnology.A.dislikesB.supportsC.thinkshighlyofD.makesca
8、refullyjudgmenton答案解析：答案为D。本题考查作者的观点态度。结合第一段和最后一段可知，作者认为自助服务有优点也有缺点，故答案为D，作者对自助服务的评价非常小心。2．Whatadvantagesdoestheself-servicetechnologycertainlybring?A.Cuttingthecostforthepanies.B.Savingmoneyforcustomers.C.Offeringcustomersextramoney.D.Defeati
