酒店英语实训unit5TelephoneSwitchboard

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1、UnitFiveTelephoneSwitchboardExerciseinClassTask1TalkingFacetofaceTask2MaintainingaSharpEyeExerciseinClassPassageOnePassageTwoPutinUseOperator:Operator.(1)?Guest:Yes.IwanttotelephoneHongKong.Operator:(2)knowyournameandroomnumber,sir?Guest:I’mMr.RalphBurnsinRoom757.Operator:Ahyes,Mr.Bur

2、ns.Youarealongstayingguest.(3)areyoucalling,sir?Guest:Its(4)is852andthenumberI’mcallingis8190069.Operator:That’s8190069.Guest:That’scorrect.(5),I’mgoingtocheckoutinaminute.Canyouputthecall(6)rightaway?1.Completethefollowingdialoguebyputtinginthemissingwords.MayIhelpyouMayIWhatnumberar

3、eaBythewaythroughOperator:Yes,Mr.Burns.Canyoupleasekeeptheline(7)?IwillringbackassoonasI(8)___________(Theoperatornexttelephonesthefrontdesk…)FrontDesk:Reception.MayIhelpyou?Operator:Yes.Mr.Burnsinroom646hasplacedacallto(9)andwillcheckoutinaminute.Makesureyougetavoucherfrommebeforehel

4、eavesthehotel.FrontDesk:Right.We’ll(10)wegetavoucher…freegetthroughHongKongmakesurePutinUseOperator:TianjinHyattHotel.MayIhelpyou?Caller:(1).(请接307房间)Operator:307.Iwilltrytoputyouthrough,sir.(Theoperatorrings307,butnobodyanswers…)Operator:I’msorry,butnobodyanswers.Caller:I’mcallingMr.

5、FrederickFairfax.(2)?(麻烦你看看他是否已经退房了)Operator:Pleaseholdonasecond,sir.Iwillcheck…(3)?(你还在线吗，先生?)Caller:Yes,Iam.2.CompletethefollowingdialoguebytranslatingtheChineseintoEnglish.IwantRoom307,pleaseCanyouseeifhehascheckedoutofthehotelAreyouontheline,sirOperator:Mr.Fairfaxisstillwithus.Heh

6、asnotcheckedoutof307.Caller:That’sgoodtoknow.Operator:(4)?(先生，你要留言吗？)Caller:No,thankyou.I’lltryagainintwohours.Good-bye.Wouldyouliketoleaveamessage,sirReadandThink1.What’stheworkofahoteltelephoneswitchboardoperator?Ⅰ.Answerthefollowingquestionsaccordingtothepassage.Hisworkistodealwith

7、thenumerousincomingandoutgoingcalls.ReadandThink2.Istheworkofahoteltelephoneswitchboardoperatorimportant,why?3.Whyarepromptattentionandaspeedyconnectionimperativeforatelephoneswitchboardoperator?Yes,it’sveryimportantbecauseveryoftenthefirstandsometimesonlycontactapersonwithahotelisbyt

8、eleph