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1、湖南大学硕士学位论文中达酒店员工流失问题及对策研究姓名：余柳仪申请学位级别：硕士专业：工商管理指导教师：吴文华20050410屮达酒店员工流失问题及对策研究AbstractNowadays,holdingapersonwithloyaltyandabilityisthekeypointforahoteltowintheadvantagesinthefiercecompetition.However,withthedevelopmentofthesocietyandeconomy,theemployeeturnoverisbecomingmoreandmorecomm
2、on.TheZhongdaHotel,whichisthethesis9sobject,alsohastheseriousproblemofemployeeturnover.Asweallknow,theemployeeturnoverinanormalrateishelpfulforhotelstodevelop,buttheexcessiveemployeeturnoverisharmful.Oneofthebiggestchallengesfacingthemostmanagersisthatofdecreasingtherateoftheemployee^t
3、urnovereffectively.Inthispaper,theauthorstartsfromthetheorytolisttheconcept,factorsandmainmodelsofemployeeturnover.Secondly,theauthoranalyzestheopportunities,thethreats,theadvantagesandtheweaknessfacingZhongdaHotel,andalsoillustratesthepresentsituationandthenegativeeffectoftheexcessive
4、employeeturnover.Tofindoutthereasonsoftheproblem,theauthorinterviewssomepersonswholeftfromtheZhongdaHotel,andalsomakessurveysonthejobsatisfactionandthepost-decisionaccommodationbyquestionnairestocollectdata.Thentheauthoranalyzesthedatabythemethodsofstatisticalanalysis,andpointoutthedir
5、ectreasonoftheproblemisthatofthepoorworkrewards.However,thebackwardconceptintheleader'smindandthepoorhumanresourcesmanagementetc.aretheessentialreasons・Lastly,accordingtothereasonsofexcessiveemployeeturnoverinZhongDaHotelandreferringtothemethodstakenbyotherserviceenterprises,theauthorp
6、rovidessomecountermeasures・Theyare:Thefirst,theleadersormanagersshouldpaymoreattentiontotheemployees・Thesecond,thehumanresourcesmanagementshouldbeemphasized.Then,recruitmentsystem,salarysystemandtrainingsystemshouldbesystematized,andwealsoshouldemphasizethestaffscareerplanning.Lastly,e
7、mployee'sloyaltyshouldbeimproved.IhopethesecountermeasuresarehelpfulforhoteFsmanagerstodecreasetherateoftheemployee'sturnover.Keywords:ZhongdaHotel,Employeeturnover,Jobsatisfaction,Post-decisionaccommodation,Countermeasures湖南大学学位论文原创性声明本人郑重声明：所呈交的论文是本人在导师的指导下独立进行研究所取得的研究成果。除了文中特别加以标注
