Understanding Nonverbal Mess

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1、UnderstandingNonverbalMessagesPreviewWhyFocusonNonverbalCommunication?TheNatureofNonverbalCommunicationCodesofNonverbalCommunicationHowtointerpretNonverbalCuesMoreAccuratelyNonverbalCommunicationDefinedCommunicationotherthanwrittenorspokenlanguagethatcreatesmeaningforsomeoneSignlanguageisone

2、exceptiontothisdefinitionWhyfocusonNonverbalCommunication?NonverbalmessagescommunicatefeelingsandattitudesMostsignificantsourceofemotionalinformationistheface(AlbertMehrabian)VocalcuesApproximately93%ofemotionalmeaningiscommunicatednonverbally.Whyfocusonnonverbalcommunication?Nonverbalmessag

3、esarecriticaltosuccessfulrelationshipsNonverbalmessagesservevariousfunctionsforverbalmessages:SubstituteComplementContradictRepeatRegulateAccentTheNatureofNonverbalCommunicationCulture-BoundRule-governedAmbiguousPerceptioncheckingContinuousNon-linguisticMulti-channeledCodesofNonverbalCommuni

4、cationAppearanceartifactsCodesofNonverbalCommunicationBodymovement,Gestures,andPostureKinesicsreferstothestudyofhumanmovements,gestures,andposturesEmblemsIllustratorsAffectdisplaysRegulatorsadaptors(PeopleEnEspaňolMagazine,Aug2004,pg20)CodesofNonverbalCommunicationKinesicsResearchQuasi-court

5、shipbehavior–nonverbalactionsweconsciouslyandunconsciouslyexhibitwhenweareattractedtosomeone:CourtshipreadinessPreeningPositionalcuesAppealstoinvitationCodesofNonverbalCommunicationEyecontactFacialexpressionsTouch(haptics)TouchethicTheVoiceParalanguageorvocalicsBack-channelcuesResponselatenc

6、iesCodesofNonverbalCommunicationEnvironment,Space,andTerritoryPhysicalenvironmentSpace(proxemics)IntimatespacePersonalspaceSocialspacePublicspaceEdwinT.Hall’sZonesofSpaceCodesofNonverbalCommunicationTerritoryTerritorialityTerritorialmarkersHowtoInterpretNonverbalCuesImmediacyImmediacyCuesPr

7、oximity:…………………………….Close,forwardleanBodyOrientation:………………Direct,couldbeside-by-sideEyeContact:………………………..Eyecontact&mutualeyecontactFacialExpression:……………..SmilingGestures:…………………………….Headnods,movementPosture:……………………………….Open,relaxed,armsoriente