饭店英语情景实训大纲

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1、饭丿占英语情景实训大纲第一部分：前厅部目的：(1)使学生掌握前厅部各部门日常服务用语。(2)语言流畅自然、语音正确。(3)掌握前厅部相关的专业术语。主要内容：设置情景练习对话接受客房预订、介绍饭店服务、问讯处及处理投诉和屯话问题的日常对话。(1)Role-play:Client:YournameisBillBrown.YouMliketobookasingleroomwithshowerofOctober2ndand3rd・HotelEmployee:Youanswerthephoneandacceptthebooking.⑵Client:YouMlikeasinglero

2、omfortonight.Youhavenoreservation.HotelEmployee:It，s9:00inthemorning.Youcanlettheclienthavearoom.It，s120yuan.Givetheclienthiskey.TheroomisNumber305.TheBellmanwillshowtheclientup・⑶Client:Youhaveregisteredandgotthekey.Youareinterestedinthehotelservicesandaskthebellmanaboutthem.Bellman:Youcai

3、rythebaggagefortheclientandshowhimuptotheroom.⑷Client:Ws10:00inthemorning.YournameisEdwardSmithyouareinRoom303andyouwantcheckou匚Whenyouseethebill,yourefusetopay,forit，sfartoomuch.第二部分：房务部目的：(1)使学生掌握房务部各部门日常服务用语。(2)语言流畅自然、语音正确。(3)掌握客房部相关的专业术语。主要内容：设置情景联系对话了解客房部的各种服务如客房服务、洗衣服务、叫醒服务等的日常对话。Rol

4、e-play：Client：You'dlikesometeaforfourpeople.Youwanttoknowwhatkindofcakesthey"vcgot.You'11takesomecakes-Youwanttoknowhowlongitwilltake.Employee：Greettheclient.Findoutforhowmany.Findoutifthedientwantssomecakes.Thereisanassortmentofcakes.Findouttheclicnt，sroomnumber.It"11takeafewminutes.(3)Cl

5、ient：Youhavetornyourjacket.Findoutifthehousekeepercansendsomebodyuptomendit.Yourroomnumberis588.Housekeeper:Promisetosendsomebodyuprightaway.(1)Client：Youhavesomeclothestobeclcancd.Findoutifthehousekeepercansendavalettogetthem.Youwanttoknowwhenyoucangetthemback.Youarecheckingoutat1:00tomor

6、rowafter-noonandneedtohavethembythen.Tellthehousekeepernottobother.Housekeeper：Thelaundryisclosednow.There，saplasticbaginthetopdresserdrawer.Ifthedientputshisclothesinthebagandleavesitinfrontofhisdoor,themaidwillpickitupearlytomorrowmorning.Hecangettheclothesbacktomorrowafternoonaround5:00

7、.Itwon'tbepossiblebefore5:00(2)Client：Youwanttoknowifitispossibletohaveanextrabedsentuptotheroom.Employee：ExplaintheextrabedcannotbesentinunlessitispermittedbytheFrontOffice-Explainitisthehotelregulation.Client：Youunderstandtheregulationnow.Employee：Findoutift