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1、剑桥商务英语中级模拟42READINGPARTONE・Readthefollowingpassageconsistingoffourparagraphs(A-D..•Whichparagraph(A,B，CorD.doeseachstatement(1-7)referto?•Foreachsentence,markoneletter(A,B,CorD・onyourAnswerSheet.•Youwillneedtousesomeoftheselettersmarcthanonce・ConversationsCanBetheKeytoaManager
2、'sSuccessA>Retainingtoptalentisoneofthegreatestchallengesintoday1scorporateworld•Andmanagersplayacriticalroleininfluencinganemployee1sdecisiontostaywith,orleave,acompany.Sowhatcanmanagersdotohelp?Theyshouldlisten.Smartmanagersrealizetheyhavetomakelisteningapriority.Iftheydon11
3、,teammembersmaybecomedisgruntledandUseotherchannelstocommunicatetheirmessageswhichcansendripplesthroughoutanorganization.Managerswholackopportunitiestolisten,reallylisten,totheissuesexpressedbyteammembers,cancreateopportunitiesthroughregularconversations.BeHowoftenshouldyouhav
4、econversations?Dependingonthesizeofyourteam,haveatleastoneortwouninterruptedconversationsamonthwitheachteammember.Havingregularconversationswillgoatongwaytoestablishtrustandbuildhealthyrelationshipsbetweenyouandyourteammembers•Theseinformalmeetingstypicallylasthalfanhourorso.T
5、hey1allowyoutostayontopofimportantissues,tobemoreattunedtotheindividual1sneedsandgoalsandtoofferongoingsupport•Frequentone-on-onemeetingscanalsohelptoeliminateanysurprisestoyouortheotherperson.C.Withsomuchgoingonintheworkplace,itmaybechallenging,toconcentrateontheissuethatneed
6、sthemostattention•Avoidtangentialissues•Asamanager,yourtimeislimited,somakethemostofit.Beingclearabouttheobjectiveoftheconversationwillhelptokeepthediscussionontrack.Rememberwhatmaybeanimportantissuetoateammembermaybelesssotoyou:however,theindividualmayneedyoursupportworkingth
7、roughthatissuetofocusonmoreimportantgoals.D>Keepthediscussionfocusedonthefuture—whatneedstohappenandwhatislikelytohappen.Thisisnotthetimetogetboggeddowninwhathashappenedinthepastortoreviewperformancehistory.Insteadtheconversationshouldbedesignedtohelpthereammembermoveforwardan
8、dtakeactiononspecificissuesthataremostrelevant.Takeacollabora
