剑桥商务英语-剑桥商务英语中级模拟13

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1、剑桥商务英语中级模拟13READINGPARTONEHowtoapproachReadingTestPartOne・InthispartoftheReadingTestyoumatchsevenstatementswithfourshorttexts.・Firstreadeachshorttextandthenreadthesentencestoseewhichonesrefertothetext.・Makesureyoureadeachtextforoverallmeaning・Donotchooseananswerjustbecauseyoucanseethesamewordsin

2、thetext.・Lookatthestatementsbelowandtheviewsaboutimprovementprocessesontheoppositepage・・Whichcompany(A,B，CorD.doeseachsentence1・7referto?・Foreachsentence1・7,markoneletter(A,B，CorD・onyourAnswerSheet.・Youwillneedtousesomeofthelettersmorethanonce・AHWe1reaheadofourcompetitorsinthateveryyearweinvitec

3、ustomerstoheadquarterstodiscusstheirexpectationsforthenextfiveyears.Inadditiontocustomers,themeetingincludesapproximately100employeesandsuppliers•Weparadeourfive-yearplan,includingsuchthingsasservice,qualityandon-timedelivery,andinvolveeveryoneinafeedbackprocess.Theoutcomebecomespartofourlong-ra

4、ngestrategicplan,whichiscommunicatedtoeveryemployeeintheorganisation-aprocesswecallmanagementbyplanning・”B11Theapproachwefindweneedtotaketoincreasingcustomersatisfactionissystemic.Thereisn'taneasywaytodoit.Everythingisinterconnectedandbuilds.Inordertodelightcustomers,youneedsmoothmanufacturingpr

5、ocesses,whichmeansyouneedanaccuratewarehouse,whichinturnreliesonagoodmanufacturingrequirementssystemandgoodsuppliers•Youcan11accomplishoneinisolation.”cHAspartofourimprovementprocess,employeesparticipateactivelyinraisingcustomersatisfaction.Theyestablishtheareasinwhichtheywillbemeasuredthattrans

6、lateintoqualityperformance:thingslike,1Howquicklydoyourespondtoacall?1or1Howeffectiveareyourdealingswiththecustomer?1Feedbackisprovidedregularlytoemployees.Theyanalysethedatatodeterminewhenadditionalinstructionandsupportareneeded,orwhenprocessesneedtobere-workedorimproved,orwhenourgoalsneedtobec

7、hanged.Theyarealsoencouragedtokeepaneyeonthecompetitionandhowtheyaredoing.Thesedataareusedforplanningpurposes.11DH0urseniormanagersareconstantlypullingthecompetition1sproductsaparttoseewhatthey1redoing.They1vealsodonesomeben