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1、Introduction简介Receivingathreateningcallcanbedisturbingandintimidating.However,inthemajorityofcasesthethreatsarenotcarriedout.Thecallerveryrarelyknowsthepersontowhom（s）heplacesthecall.收到威胁电话是会让人感到不安或恐慌的，然而，大部分情况下这些威胁是不会付诸实施的，因为威胁者极少知道他（她）是打给谁的。Bythinkinginadvaneehowyoumightreactto
2、suchacall,youcanensurethattheemotionalimpactiskepttoaminimum,whilstalsoensuringthatyouobtainasaccuratearecordaspossibleofthedetailsofthecall.Thisisvitaltothepersonwhowillsubsequentlyevaluatetheseriousnessofthethreat,andmayevenassistinidentifyingtheculprit.如果您能事先考虑好如何应对这类电话，就可以确保把
3、它对（您的）情绪影响降到最低，同时您还叮以保证得到电话屮尽可能精确的细节，这对后来评估威胁的严重程度的人來说至关重耍，菇至可以帮助找到肇事者。Thisinformationsheetandtheattachedchecklistareintendedtohelptherecipientofathreateningcallandtherebyensurethatessentialinformationisnotlost.这篇信息稿及附上的应对清单旨在帮助接到威胁电话的人员（如何应对），以确保关键的信息不被遗失。Pleasetakeafewmomentsto
4、readthisinformationnow,andconsiderhowyoumightreacttothissituation.Refreshyourselfperiodically,especiallyifyourpositionentailsreceivingahighvolumeoftelephonecalls.请马上花几分钟阅读一下这些信息，并且考虑您将如何应对这类情况。尤其是如果您的工作需要接听大量的电话，请务必定期提醒自己。KeeptheChecklistatHand始终把应对清单放在手边Thechecklistshouldbekeptn
5、earthetelephoneatalltimes・应对清单应始终放在电话机旁边RecordtheConversation录下对话Ifrecordingequipmentisavailable,itmustbeactivatedasearlyaspossiblewhenathreateningcallisreceived.Ifpossible,askacolleaguetolistenintothecall,butdonotplacethecallonspeaker.如果有录音设备，它必须在接到威胁电话时尽早启用。如有可能，请同事和您一•起岭听这个电话,
6、但不要打开免提。UsetheChecklist使用应对清单Evenifacallisrecorded,thechecklistmuststillbeusedtonotethenecessarydetailsaboutthecallerandthecontentofthecall.Themoredetailsaboutthecall,thegreaterthechanceofreactingcorrectlytothethreatandlatertracingthecaller.Usethechecklistduringthecallandimmediat
7、elythecallhasended.尽管电话已经被录音了，仍应使用应对清单记录关于來电者的必要细节及电话内容。关于电话的细节越多，则止确地应对和事后追踪到來电者的对能性越人。在电话中及电话结束后立刻使用应对清单。AskSpecificQuestions问特定的问题Itisimportsntthat,oncethecallisover,thecontentoftheconversationcanbeputdowninasmuchdetailaspossible.Todoso,itisnecessarytoanswersystematicallythequ
8、estionslisted(what,when,where,how,why,wh
