商务英语部分练习题chapter2webquiz

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1、Chapter2WebQuizQuestion1of14Thecorrectansweris:asetofprinciplestobefollowedwhenconductingbusinessExplanation:Inordertosurvive,aswellascontributetothecommunityinwhichtheyoperate,businessesneedtoacknowledgeandpracticeasoundsetofethicalguidelinesindealingwithallstakeholder

2、s.1.Businessethicsis:a.rniothertermforreligioncb.discussedfrequently,butonlybythosenotinbusinesscc.asetofprinciplestobefollowedwhenconductingbusinesscd.somethingthatonlycomesupasanissueoccasionally匚Question2of14Thecorrectansweris:customersExplanation:Customers,mostpredo

3、minantlyandimmediately,benefitbylegislationprotectingthemfrominappropriateorineffectiveproductsafetyprecautionstakenbycompanies.2.Whichofthefollowingcategoriesofsocialresponsibilitytostakeholdershasbeenaffectedmostbygovernmentregulationofproductsafety?Responsibilityto:a

4、.employeescb.customerscc.stockholdcrscd.environmentQuestion3of14Thecorrectansweris:requestingcustomerfeedbackExplanation:Nooneknowsmoredirectlywhethertheyhavebeentreatedproperlythancustomers,themselves.Goingdirectlytorecipientsofcompanyproductsandservicesdiminisheschanc

5、esofsecond-handopinions.1.AmongthestepstakenbyorganRationstoinfluenceitsemployeesethicalconducttowardcustomorswouldbe:a.failingtorecognizeunethicalactionorbehaviorcb.delayingresolutioncc.leadershipbyethicalcontrolinspectorscd.requcstingcustomcrfeedbackThecorrectansweris

6、:alloftheaboveExplanation:Theseguidelinesmustbesuccessfullycommunicatedtotheemployeesexecutingthework.Allofthese"stakeholders"needtobetreatedwithappropriatebehaviors.1.CompanyCodesofEthicsmighttypicallyincludeguidelineson:a.productqualitycb.howemployeesshouldbetreatedcc

7、.howcustomersshouldbetreatedcd.howownersshouldbetreateclce.alloftheabovecQuestion5of14Thecorrectansweris:ConflietswithemployeelayoffsExplanation:Whilethisanswermightbedebatedonthecircumstances,thedifficultyofthecallwhendecidingwhethertoretainemployeesinlightofdecliningp

8、rofitsisnotguidedbyasmanylegislativeguidelinesasonemightencounterwiththeotherproblems.1.Whichofthefollowingemp