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1、BusinessCulinaryArchitectureComputerGeneralInterestChildrenLifeSciencesBiographyAccountingFinanceMathematicsHistorySelf-ImprovementHealthEngineeringGraphicDesignAppliedSciencesPsychologyInteriorDesignBiologyChemistryWILEYeWILEYBOOKJOSSEY-BASSPFEIFFERJ.K.LAS
2、SERCAPSTONEWILEY-LISSWILEY-VCHWILEY-INTERSCIENCE000-fmec210/6/0010:43AMPageiTHESIXSIGMAREVOLUTION000-fmec210/6/0010:43AMPageii000-fmec210/6/0010:43AMPageiiiSIXSIGMATHEREVOLUTIONHowGeneralElectricandOthersTurnedProcessIntoProfitsGEORGEECKESJOHNWILEY&SONS,INC
3、.NewYork➤Chichester➤Weinheim➤Brisbane➤Singapore➤Toronto000-fmec210/6/0010:43AMPageivThisbookisprintedonacid-freepaper.➇Copyright©2001byGeorgeEckes.Allrightsreserved.PublishedbyJohnWiley&Sons.PublishedsimultaneouslyinCanada.Nopartofthispublicationmaybereprod
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7、egal,accounting,orotherprofessionalservices.Iflegaladviceorotherexpertassistanceisrequired,theservicesofacompetentprofessionalpersonshouldbesought.ISBN0-471-38822-XPrintedintheUnitedStatesofAmerica.10987654321000-fmec210/6/0010:43AMPagevToLuciaDellaMalvaand
8、herGrandsons,JoeandTemo000-fmec210/6/0010:43AMPagevi000-fmec210/6/0010:43AMPageviiContentsForewordixPrefacexiAcknowledgmentsxiiiChapter1IntroductiontoSixSigma1Chapter2TheStrategyofSixSigma:EightStepsto