1 Table Reservation(用餐预订服务)

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1、Model1:TableReservation用餐预订服务技能要点*1.Whentheguestsaskyoutoreserveforhim,youmustpaymorattentiontoaskhimtothetableorprivateroom.当客人要求你为他订餐时，要注意询问他是要订餐台还是要包间。*2.Asktheguestabouttheinformationofthetablereservation:从客人那里获得下列用餐信息：Thenumberofthepersons.Atableinthelobbyoraprivateroomisneeded

2、bytheguests.Thedemandsforthetableortheprivateroom.Thetimeofarrival.Underwhosenamethereservationismade.Thecontacttelephonenumberortheroomnumber.就餐人数;客人需订餐厅大堂的餐台还是包间；对餐台还是包间的要求；到达时间；以谁的名字订餐；联系电话号码或房号。*3.Confirm.确认。*4.Expressyourexpectationtotheguests.表达对客人的期盼。用餐预订行业实用句*1.查看座位Justamome

3、nt,please.I’llchecktheavailabilityforyou.请稍等，我来为您查查是否有空位。*2.座位已满I’mafraidwe’refullybookedforthattime.恐怕那个时间餐位已经订满了。*3.变更时间Isitpossibleforyoutochangethetime?您是否可以换个时间呢？*4.座位选择Wouldyoulikeatableinthehallorinaprivateroom?您是喜欢大厅的餐台还是包间呢？*5预订押金AdepositofRMB100isrequiredtosecureyourbookin

4、g.为了确保您的预订，您需要交100元人民币的押金。*6.桌位要求AndcanIstandachanceofgettingatablebythewindow?您可以为我留一张靠窗的桌位吗？*7.询问要求Andspecialrequirement?有什么特别要求吗？*8.营业时间I’msorry,we’renotopenonSaturdays.对不起，我们周六不营业。*9.预订已满I’mafraidthattableisreservedfor8p.m.恐怕那张桌晚上8点已经预订了。1.1⑴TableReservation餐桌预订实用对话（PracticalDia

5、logues）Mr.Smithwantstohavethedinnerwithhisfriendstonight.SohecalledtheLianhuaRustauranttoorder.Hewantedtoreserveatable.WangBin,thereservationclerkansweredhim.C=Caller打电话询问的客人W=Waiter服务生C:Hello.IsthisLianhuaRustaurant?你好，是莲花酒家吗？W:Yes.MayIhelpyou?是的，需要我效劳吗？C:Yes,I’dliketoreserveatable

6、fortonight,please.我想预定今晚的座位。W:Certaintly,sir.Forhowmanypeople,Please?好的，请问共有几位？C:Six.六位。W:Atwhattimecanweexpectyou?请问几点光临？C:Oh,at7:00tonight.噢，今晚七点。W:Wouldyoulikeatableinthemainrestaurantorinaprivateroom,sir?先生，请问您想订大厅还是包房呢？C:Themainrestaurantwillbefine.大厅的席位就可以了。W:Certainly,sir.Ata

7、bleforsixat7tonight.MayIhaveyournameandtelephonenumber,please?好的，今晚七点钟，六个人的餐桌。可以告诉我您的姓名和电话吗？C:Sure.It’sJohnSmithandmynumberis59597900.当然可以。我叫约翰.史密斯，电话号码是59597900.W:Thankyouverymuch,Mr.Smith.MynameisWangBinandwelookforwordtoseeingyou.史密斯先生，非常感谢您。我叫王斌，非常期待您的光临。C:Seeyoutonight.Goodbye.

8、晚上见。W:Goodbye.再见。1.